Brad Palko
Streator,IL
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
13
13
years of professional experience
Work History
Large Aftertreatment Supervisor
Vonachen Services at Caterpillar
02.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected kitting area to verify proper procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline logistics.
Scaler
Hearthside Foods
06.2017 - 02.2020
- Weighed ingredients using industrial scales to ensure exact measurements of material.
- Located and moved stock of products to pallets or to prepare for usage and storage.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained forklift by performing preventive maintenance, troubleshooting breakdowns and conducting routine pre and post inspections.
Sales Consultant / Manager
Holiday Inn Club Vacations
08.2012 - 11.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Reached or exceeded sales quotas and preset personal performance goals.
Skills
- Workflow management
- Staff discipline
- Employee motivation
- Project management
- Negotiation
- Safety protocols
- Performance management
- Customer service
- Strategic planning
- Inventory control
- Team building
- Decision-making
- Forklift operation
- Overhead crane
- Goal oriented
- Verbal and written communication
- Staff development
- Task delegation
- Employee development
- Relationship building
- Objection handling
- Closing techniques
- Persuasive communication
Timeline
Large Aftertreatment Supervisor
Vonachen Services at Caterpillar
02.2020 - Current
Scaler
Hearthside Foods
06.2017 - 02.2020
Sales Consultant / Manager
Holiday Inn Club Vacations
08.2012 - 11.2016
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