Brad Hatchett
Amtrak Railroad
Chicago
8
years of professional experience
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Work History
Red Cap Dispatcher
3 Months- Monitored real-time train operations using advanced dispatching software for effective communication.
- Coordinated train schedules to optimize on-time performance and resource allocation.
- Analyzed operational data to identify trends, improving dispatch processes and response times.
- Mentored staff on best practices in safety compliance and regulatory adherence for operational excellence.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Red Cap Agent
1 Year 11 Months- Facilitated customer inquiries and resolved issues efficiently to enhance passenger satisfaction.
- Assist ADA passengers from inbound and outbound trains
- Provided training and support to new agents, ensuring adherence to operational procedures.
- Analyzed passenger feedback and implemented improvements to streamline services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Stocking Associate
1 Year 11 Months- Stocked merchandise by UPC codes, ensuring accurate inventory and product placement.
- Disposed of empty packaging and boxes, maintaining a clean and organized workspace.
- Organized and stocked merchandise to ensure optimal product availability and presentation.
- Collaborated with team members to maintain efficient inventory management processes.
- Monitored stock levels and reported discrepancies to prevent shortages or overstock situations.
- Unloaded incoming items from trucks and rail cars, efficiently transporting materials to staging area for stocking.
- Broke down and discarded empty packaging and boxes after stocking products.
Warehouse Team Member
6 Months- Worked cooperatively alongside other Amazon warehouse workers to select, pack, and promptly ship customers' orders.
- Primarily stowed merchandise from totes into bins for later picking.
- Trained new hires on warehouse stowing tasks.
- Operated material handling equipment to ensure efficient loading and unloading of products.
- Managed inventory levels through systematic stock checks and replenishment processes.
Crew Member
6 Months- Cleaned tables and equipment, maintained cleanliness and organization of stock areas.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Served food promptly to ensure timely customer service. for positive guest experiences.
- Operated fryers and grills, coordinated order assembly and packaging for timely customer service.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
Education
High School Diploma
Skills
Customer service
Data entry
Decision-making
Attention to detail
Time management
Accomplishments
- Collaborated with Amtrak staff in DC in the process of implementing a dispatcher there.
- Lead of Red Cap team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
CONTACT AVALIABLE UPON REQUEST
- Dominique Grant (Amtrak CUS District Station Mgr)
- Calvin Garner (Amtrak CUS Superintendent Customer Service II)
- Devenless Wiltz (Amtrak CUS Station Mgr I)
Education and Training
other
Timeline
Red Cap Dispatcher
Amtrak Railroad
04.2026 - CurrentRead More
Red Cap Agent
Amtrak Railroad
05.2023 - 04.2025Read More
Stocking Associate
Walmart
04.2021 - 03.2023Read More
Warehouse Team Member
Amazon
06.2020 - 12.2020Read More
Crew Member
McDonald's
07.2018 - 01.2019Read More
King College Preparatory
High School Diploma
Read More