Brad Alfers
Clarendon Hills
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Physical Security Specialist
FPS/DHS
10.2024 - Current
- Conducted comprehensive security assessments to identify vulnerabilities and enhance protective measures.
- Developed and implemented security protocols, ensuring compliance with regulations and organizational standards.
- Coordinated and managed vendor relationships to meet service level agreements.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Increased overall facility security by conducting thorough risk assessments and implementing effective countermeasures.
- Effectively managed budgets allocated for physical security enhancements, prioritizing investments based on risk assessments and ensuring cost-effective use of available resources.
Low Voltage Manager
Nonstop Locksmith
12.2022 - 10.2024
- Develop detailed project plans, including timelines, milestones, and resource allocation
- Manage project risks by identifying potential issues and implementing proactive mitigation strategies
- Provide training sessions to end-users on new systems or processes implemented as part of the projects
- Oversee the execution of project tasks, monitoring progress and providing guidance as needed
- Supervised daily operations to ensure efficient workflow and timely service delivery.
Field Service Manager
Flock Safety
02.2022 - 10.2022
- Ran all Technicians in Chicago, Wisconsin, and Missouri for my first 2 months. With increased productivity and profit margins over 50% my management area expanded to also cover all the northwest territories from NE to WA included the largest market being all of California.
- Managed 17 full time technicians and 4 Supervisors.
- Hyper growth, fast paced startup overseeing anywhere from 80-110 work orders each day with no true process in place.
- Worked with Executive team on a daily/weekly basis to increase productivity through new processes or with process changes.
- Conducted quality, timely performance feedback and performance review through 1:1's.
- Interviewed dozens of technicians and supervisors through a large hiring quarter which increased our field headcount from 76 techs to 108 techs in a 3 month period.
- Identified operational process inefficiencies to recommend necessary improvements.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led and directed team members on effective methods, operations and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Director of Field Operations
Swing King
06.2016 - 12.2021
- First Operations resource hired by Swing King to lead nationwide installation of unattended IP camera monitoring systems on golf courses.
- Designed the camera system setups including selection of the cameras, network equipment, industrial PC's, cabling, pole, etc.
- Startup environment provided me experience in many different areas wearing multiple hats as the organization scaled.
- Responsible for providing excellent customer service with partner golf courses to ensure their satisfaction of the installation and ongoing maintenance of the system installed on their golf course.
- Kept the operations department consistently under budget on overhead costs.
- Lowered the total cost of installs (travel/labor/equipment) by almost 70% over the last 5 years through new designs of the systems and more efficient install processes.
- Reduced the time to install a Swing King camera system from a 1-2 day effort down to a few hours by implementing a self-contained solar system utilizing a cellular network.
- Created installation processes that allowed for remote installs to be done with minimal tools so that technicians could easily fly to install locations without the need to drive Swing King commercial vans to each installation.
- Installed systems in 32 different states including 4 Hawaiian Islands.
- Responsible for coordinating travel, scheduling, and routing of service and installations nationwide.
- Implemented various process improvements to ensure a consistent and positive work environment.
- Identification, review, and selection as well as ongoing management of of key vendors or consultants to meet project needs.
- Initiate, review, or approve modifications to project plans. Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
- Monitored the performance of project team members and provide assistance to ensure everyone lives up to their true potential.
Lead Technician
Edot Solutions
08.2010 - 06.2016
- Main focus was video surveillance, card access, data wiring, and alarm systems.
- Setting up and running our weekly meetings to set the schedule for my week as well as the other technicians.
- Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
- Established robust network architecture, resulting in improved connectivity and performance across all locations.
Education
High school diploma -
Hinsdale Central High School
Hinsdale 09.1996 - 06.2000
Skills
- IT asset management
- IT budgeting
- Security planning
- Project lifecycle management
- IT procurement
- Security improvements
- Team collaboration
- Technical leadership
- Equipment procurement
Timeline
Physical Security Specialist
FPS/DHS
10.2024 - Current
Low Voltage Manager
Nonstop Locksmith
12.2022 - 10.2024
Field Service Manager
Flock Safety
02.2022 - 10.2022
Director of Field Operations
Swing King
06.2016 - 12.2021
Lead Technician
Edot Solutions
08.2010 - 06.2016
High school diploma -
Hinsdale Central High School
09.1996 - 06.2000