Bonnie Elsbury
Gurnee
Summary
Dynamic Patient Service Representative with a proven track record at Advocate Aurora Health Care, excelling in customer service and HIPAA compliance. Adept at enhancing patient experiences through effective communication and meticulous record-keeping. Recognized for fostering trust and collaboration within healthcare teams, ensuring seamless patient transitions and confidentiality.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
12.2019 - 07.2021
- Provided exceptional customer service to patients, addressing inquiries and concerns promptly.
- Scheduled patient appointments efficiently, utilizing electronic health record systems.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Collaborated with healthcare team to facilitate smooth patient flow within the clinic.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Guest Service Representative
AmericInn Hotel & Suites
01.2014 - 06.2016
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring accurate check-in and check-out procedures.
- Coordinated room assignments and maintained inventory of available accommodations.
- Facilitated the processing of reservations through both phone and online platforms efficiently.
Heart Monitor Technician
Southeast Missouri Hospital
05.2006 - 03.2007
- Monitored patient heart rhythms using advanced telemetry systems to ensure immediate response to abnormalities.
- Collaborated with healthcare team to interpret electrocardiograms, providing critical insights for patient care decisions.
- Documented patient data meticulously, ensuring accuracy and compliance with medical standards and regulations.
Health Unit Coordinator
Aurora Medical Center
02.1999 - 04.2001
- Coordinated patient admissions and discharges, ensuring seamless transitions within the healthcare facility.
- Facilitated communication between medical staff and patients, enhancing care coordination.
- Implemented process improvements that streamlined administrative functions within the unit.
Education
Associates - Medical Office Skills
Nicolet Technical College
Rhinelander, WI05-1998
Skills
- Customer service
- HIPAA compliance
- Patient confidentiality
Timeline
Patient Service Representative
Advocate Aurora Health Care
12.2019 - 07.2021
Guest Service Representative
AmericInn Hotel & Suites
01.2014 - 06.2016
Heart Monitor Technician
Southeast Missouri Hospital
05.2006 - 03.2007
Health Unit Coordinator
Aurora Medical Center
02.1999 - 04.2001
Associates - Medical Office Skills
Nicolet Technical College
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