Experienced and results-driven Customer Support and Case Management professional with over 4 years of experience at Sheba Medical Center, Israel's leading healthcare institution. Proven track record in managing international client relationships and closing deals worth over $4 million. Adept at resolving complex logistical and financial issues, delivering exceptional service, and maintaining high standards of client satisfaction.
- Managed full client lifecycle - from initial contact through ongoing collaboration
- Successfully closed international partnership deals totaling over $4 million
- Resolved complex financial and logistical challenges to ensure smooth service delivery
- Prepared reports and statistics to support decision-making and maintain documentation accuracy
- Fostered long-term relationships with clients, leading to increased satisfaction and retention
- Managed the soldier database, ensuring secure and accurate data handling
- Conducted research to improve soldier service conditions, enhancing overall support and welfare
- Prepared high-level reports and presentations for command staff, enabling data-driven decisions
- Client Relations & Empathy
- Public Relations
- Teamwork & Collaboration
- Time Management
- Leadership & Communication
- Critical Thinking