Bohdan Kravchenko
Palatine
Summary
Strong leader and problem-solver, with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Server / Private Events Lead Server
Cooper's Hawk Winery and Restaurant
Arlington Heights
11.2024 - Current
- Serve as Lead Server for private events, coordinating with event teams and personal event coordinators to ensure flawless execution and adherence to scheduled timelines.
- Maintain clear communication with event hosts, ensuring they are informed and comfortable throughout the event experience.
- Proactively address dietary restrictions and allergies by offering suitable meal alternatives, prioritizing guest safety and satisfaction.
- Deliver exceptional floor service by building rapport with guests, fostering a warm and welcoming atmosphere.
- Possess strong knowledge of wine selections and profiles, providing informed recommendations to enhance the dining experience.
- Focus on creating memorable experiences that leave guests happy and eager to return.
- Upselling abilities, with a proven track record of promoting and enrolling guests in the Cooper’s Hawk Wine Club by effectively communicating benefits, tailoring recommendations, and enhancing the overall guest experience.
Guest Experience Manager
CAVA
Vernon Hills
05.2024 - 11.2024
- Proven ability to schedule and allocate personnel efficiently, ensuring optimal team performance and compliance with labor regulations.
- Experienced in cash handling, including accurate cash register operations, daily reconciliation of transactions, and secure management of cash drawers in high-volume environments.
- Proficient in employee training, onboarding new team members and delivering clear, hands-on instruction to ensure adherence to company standards, improve performance, and foster a strong team dynamic.
- Experienced in hiring new employees, including screening candidates, conducting interviews, and selecting qualified individuals who align with company culture and performance expectations.
- Excellent time management skills, consistently prioritizing tasks, meeting deadlines, and maintaining productivity in fast-paced environments.
- Skilled in inventory management, maintaining accurate stock levels, performing regular audits, and optimizing ordering processes to reduce waste and support smooth daily operations.
Supervisor
Olive Garden
Arlington Heights
08.2021 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
Culinary Professional
Chilli's Grill & Bar
Arlington Heights
02.2021 - 09.2021
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality
Head Baker
Naf Naf Grill
Mount Prospect
03.2020 - 02.2021
- Operated and maintained bakery equipment, including ovens and mixers
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
Skills
Training and mentoring, Staff Management, Staff Development, Food Preparation, Team Leadership, Prioritization and Organization, Decision-Making
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Server / Private Events Lead Server
Cooper's Hawk Winery and Restaurant
11.2024 - Current
Guest Experience Manager
CAVA
05.2024 - 11.2024
Supervisor
Olive Garden
08.2021 - 05.2024
Culinary Professional
Chilli's Grill & Bar
02.2021 - 09.2021
Head Baker
Naf Naf Grill
03.2020 - 02.2021
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