Bobbie Heald
Lynn Center
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Lynn Center Township Supervisor
Lynn Township
Lynn Center
07.2023 - Current
- Conduct monthly meetings.
- Reports twice A year
Customer Service Representative
Geneseo Communication
Geneseo
08.1990 - 07.2025
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Processed orders and managed customer accounts using company software.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on new products and services available.
- Handled payment processing and billing inquiries promptly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Orion High School
Orion, IL05-1979
Skills
- Budget management reports
- Meeting facilitation
- Organizational skills
- Government relations
Accomplishments
- Recognition for excellent customer service
References
References available upon request.
Timeline
Lynn Center Township Supervisor
Lynn Township
07.2023 - Current
Customer Service Representative
Geneseo Communication
08.1990 - 07.2025
High School Diploma -
Orion High School
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