Johnny Glenn
Chicago
Summary
Motivated professional pursuing General Manager, Site Manager, Territorial Manager, Front Desk Agent, or Accounting position to maximize skills and unwavering commitment to achieving success.
Retail management expert with 18 years of experience in customer service and accounting, specializing in leadership and organizational planning. Successfully led teams to meet business objectives while maintaining high employee morale and retention. Comprehensive human resources knowledge, including employee relations, recruiting, and training. Certified CNA with scheduling expertise.
Overview
20
20
years of professional experience
Work History
Mental Health & Behavioral Specialist
Alpha Healthcare
04.2011 - Current
- Developed and implemented individualized behavior intervention plans for clients.
- Conducted assessments to identify behavioral challenges and recommend strategies.
- Collaborated with multidisciplinary teams to enhance client care and outcomes.
- Trained staff on behavioral management techniques and interventions.
- Monitored progress of clients and adjusted plans based on observations.
- Provided crisis intervention support during challenging situations with clients.
- Facilitated workshops for families on behavior understanding and management strategies.
- Documented client progress and reported findings to stakeholders regularly.
- Developed positive relationships with students, fostering trust and encouraging growth in social skills.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.
- Reduced instances of classroom disruptions through proactive behavioral interventions.
- Supported students with emotional and behavioral disorders by creating tailored coping strategies.
- Coordinated community resources for families, connecting them with relevant support services as needed.
- Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
- Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
- Actively monitored student progress using data-driven methods, ensuring appropriate modifications were made when necessary.
Store Manager
PLS Financial services
01.2008 - 01.2010
- Responsible for handling office operations to drive sales and improve employee retention.
- Manage all financial & accounting functions for accounts. Accountability extends to financial statements, profit flow/cash analysis & commercial account lines of credit.
- Hired & trained staff of 10. Call center for collections of bad checks and data entry & responsible for overseeing all reservations & trip planning duties. Decreasing turnover. As a recruiting, hiring Supervisor team member o, participate. Strategic & tactical planning, including expense forecasting, cash management & most of all customer service.
- Assisted human resources in hiring project of over 103 new employees throughout our Market.
- Administering foundations new hire orientation class to get new employee’s certified & prepared on day one as an employee of PLS.
- Banking Relationships & compliance office Management
- Responsible for auditing, merchandizing, ordering, scheduling, inventory, cash management, payroll, and bookkeeping to insure accurate profit, margin.
Store Manager
AutoZone
01.2006 - 01.2008
- Supervised team developing clients list to increase sales. Provided customer service, Janitorial duties, safety & drive sales, Collections & tele-sales for commercial customer accounts.
- Increased sales 6.4% and 173,000 increases in sales vs. FY 07.
- Consulted with customers to recommend various Vehicle improvement products & services to fit their customized needs.
- Assisted store manager in raising capital during department seasonal marketing campaign that grew department sales by 35% vs. previous year.
- Responded to customers customized needs & timeframes by trouble shooting & expediting orders with freight department to insure quality service.
- Merchandizing, ordering, stocking & blueprints proofing. Developed training & skills for co-peers.
- Trained staff on delivering drop off & pick up services of products & dispatching
Education
High School Diploma -
Nirvana Institute
Chicago Illinois01.2010
High School - undefined
Carl Schurz High School
01.1998
Skills
- Ethical practice
- Intervention planning
- Motivational interviewing
- Self-awareness
- Client engagement
- Empathy development
- Behavioral assessment
- Behavior intervention
- Data collection
- Behavior redirection
- Learning techniques
- Verbal and written communication
- Behavioral analysis
- Eating disorders
- Behavioral support
- Positive reinforcement
- Behavior management
- Crisis intervention strategies
- Treatment plans
- Multitasking Abilities
- Active listening
- Interpersonal communication
Timeline
Mental Health & Behavioral Specialist
Alpha Healthcare
04.2011 - Current
Store Manager
PLS Financial services
01.2008 - 01.2010
Store Manager
AutoZone
01.2006 - 01.2008
High School - undefined
Carl Schurz High School
High School Diploma -
Nirvana Institute