Bobbie Bachman
El Paso
Summary
Dedicated professional with extensive experience at Quality Inn Hotel, excelling in client safety protocols and effective conflict resolution. Proven ability to enhance guest satisfaction through attentive service and strategic issue resolution. Skilled in meal preparation and maintaining confidentiality, ensuring a welcoming environment while upholding high standards of cleanliness and organization.
Overview
15
15
years of professional experience
Work History
Home Care Aide
Addus Homecare
02.2022 - 01.2023
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patient and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patient to promote better nutrition.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted disabled client to support independence and well-being.
- Kept close eye on behavior and emotional response of client to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided transportation and appointments management.
- Traveled to clients home to complete healthcare services and promote continuity of care.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cake Decorator
Walmart
04.2018 - 10.2020
- Precisely arranged display cases throughout workday to highlight finished products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Followed food safety standards when handling ingredients.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Front Desk Receptionist
Quality Inn Hotel
09.2011 - 04.2018
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
Breakfast Attendant
Quality Inn Hotel
09.2011 - 04.2018
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room and bar areas for signs of overcrowding.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
Laundry Attendant
Quality Inn Hotel
09.2011 - 04.2018
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Housekeeper
Quality Inn Hotel
09.2011 - 04.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Dietary Aide
Meadows Mennonite Community
06.2008 - 09.2010
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before residents arrived.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
No Degree - General Studies
Prairie Central High School
Fairbury05-2010
Skills
- Client safety protocols
- Client documentation management
- Behavior redirection
- Meal preparation
- Food handling safety
- Professional email etiquette
- Coordination of inventory replenishment
- Effective task delegation
- Strategic issue resolution
- Detail-oriented data management
- Confidentiality compliance measures
- Effective conflict resolution
Timeline
Home Care Aide
Addus Homecare
02.2022 - 01.2023
Cake Decorator
Walmart
04.2018 - 10.2020
Front Desk Receptionist
Quality Inn Hotel
09.2011 - 04.2018
Breakfast Attendant
Quality Inn Hotel
09.2011 - 04.2018
Laundry Attendant
Quality Inn Hotel
09.2011 - 04.2018
Housekeeper
Quality Inn Hotel
09.2011 - 04.2018
Dietary Aide
Meadows Mennonite Community
06.2008 - 09.2010
No Degree - General Studies
Prairie Central High School