Summary
Overview
Work History
Education
Skills
Timeline
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Blythe Lever

Fox Lake,IL

Summary

Dynamic retail professional with extensive experience at Aldi USA, excelling in customer service and inventory control. Proven track record of enhancing store performance through effective team leadership and strategic merchandising. Skilled in POS systems and fostering positive customer relations, resulting in increased repeat business and improved satisfaction ratings.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Aldi USA
08.2016 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Overnight Stocker

Jewels Osco
03.2015 - 08.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Overnight Stocker

Mariano's Fresh Market
01.2014 - 03.2015
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

Merchandiser

Acosta Sales & Marketing
03.2010 - 01.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Streamlined workflow by organizing and delegating tasks among team members.
  • Enhanced team productivity by implementing efficient merchandising strategies and processes.

Education

GED -

Grant Community High School
Fox Lake, IL
03.2000

Skills

  • Problem-solving
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Stock management
  • POS systems
  • Store operations

Timeline

Assistant Store Manager

Aldi USA
08.2016 - Current

Overnight Stocker

Jewels Osco
03.2015 - 08.2016

Overnight Stocker

Mariano's Fresh Market
01.2014 - 03.2015

Merchandiser

Acosta Sales & Marketing
03.2010 - 01.2015

GED -

Grant Community High School

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Blythe Lever