BLANCHE HARRIS
Houston
Summary
Professional with solid background in financial industry, prepared for this role. Skilled in loan assessment, risk analysis, and customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results-driven, consistently contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Loan Officer
Check N Go
12.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Customer Care Agent
AT&T
09.2018 - 12.2022
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolved customer complaints in a professional manner.
- Gathered customer feedback to help improve customer service processes.
- Assisted customers with product selection based on their individual requirements.
EXTENDED WARRANTY CONTRACT PROVIDER
GUARDIAN AUTO WARRANTY
04.2016 - 05.2018
- Helped customers find specific products, answered questions and offered
product advice. - Built trusting relationships with customers by making personal
connections. - Called lead lists resulting from various marketing campaigns to achieve
sales. - Led outbound calling team such that each team member met or exceeded
sales targets.
Collections Specialist
FMS Solutions
03.2014 - 12.2015
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Education
A+ CERTIFICATION - Information Technology
Computer Systems Institute
Skokie, IL11.2010
Skills
- Database Research
- Customer Service
- Appointment Scheduling
- Payment Processing
- Financial advising
- Relationship building and management
Education and Training
other
Timeline
Loan Officer
Check N Go
12.2023 - Current
Customer Care Agent
AT&T
09.2018 - 12.2022
EXTENDED WARRANTY CONTRACT PROVIDER
GUARDIAN AUTO WARRANTY
04.2016 - 05.2018
Collections Specialist
FMS Solutions
03.2014 - 12.2015
A+ CERTIFICATION - Information Technology
Computer Systems Institute
Similar Profiles
Raven WoodsRaven Woods
Assistant Store Manager at Check N GoAssistant Store Manager at Check N Go
Glory WilliamsGlory Williams
Store Manager at Check N GoStore Manager at Check N Go
Trina CarterTrina Carter
Store Manager at Check N GoStore Manager at Check N Go