Blanca Silva
Des Plaines
Summary
Results-driven Building Operations Manager with over 5 years of experience overseeing facility maintenance, managing staff, and optimizing operational performance to enhance efficiency. Brings over a decade of expertise in healthcare and administrative environments, specializing in team leadership, patient coordination, and office management. Known for exceptional organizational skills, attention to detail, and commitment to high-quality service. Bilingual in English and Spanish, with a passion for holistic wellness and collaborative work environments.
Overview
14
14
years of professional experience
Work History
Operations Manager
Co-Optim Health- Co-Optim Deer Park
07.2023 - 01.2025
- Manage building maintenance, achieving cost savings through effective resources.
- Coordinate with all members and providers to schedule and supervise repairs and routine maintenance.
- Implement preventive maintenance programs that reduced emergency repair needs.
- Supervise and train all staff, fostering a collaborative and efficient work environment.
- Manage tenant requests and resolve issues promptly, maintaining high levels of members and providers satisfaction.
- Assisted in the management of building operations, including scheduling maintenance and overseeing repair work.
- Monitored building systems and equipment performance, addressing any operational issues.
- Helped develop and implement building policies and procedures to enhance operational efficiency.
- Maintained accurate records of maintenance activities, service contracts, and compliance inspections.
- Demonstrate exceptional attention to detail and organizational skills in managing patient information and supporting office functions.
- Finalize opening and closing procedures and schedules by the end of the week.
- Manage end-of-month inventory, oversee hiring and termination processes, and ensure the seamless operation of building functions.
- Ability to work effectively with all levels of the organization, ask appropriate questions, quickly understand escalated inquiries, document and resolve unique/ complex issues, often with incomplete information required.
- Intellectual curiosity and willingness to learn.
- Passion for leading, coaching, educating, and instructing others.
- Oversees the recruitment and hiring process to ensure the organization attracts, evaluates, and secures top talent effectively.
- Managed property showings and served as the primary point of contact for prospective new leads, addressing leasing inquiries, and guiding them through the leasing process with clarity and professionalism..
- Managed leasing agreements and members communications.
- Responded to tenant inquiries and resolved issues to ensure satisfaction.
Med Management/Medical Assistant
The Link and Option Center
10.2022 - 07.2023
- I am responsible for assisting physicians, RN and other staff with the evaluation, Medical management, and treatment of patients.
- I have the ability to work effectively in a high volume medical office environment/clinic and be able to perform all duties in a manner, which promotes a team concept.
- I am analytical and have strong interpersonal communication skills as well as the ability to prioritize work and manage time.
- Also, I am a medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly.
- Interview patients and document basic medical history.
- Organize and schedule appointments.
- Update and file medical records and Blood work reports.
- Follow up with patients in regards their treatment plan.
- Produce and distribute correspondence memos, letters, faxes and forms.
- Prepare and clean treatment rooms.
- Measures and records patient vital signs.
- Perform non-critical medical and therapeutic procedures based on medical instructions.
- Collects lab specimens.
- Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
- Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
- Mindset focused on resolving problems for patients and achieving team goals.
- Provides an accurate and complete medication list for patient.
- Communicates patient needs to provider including but not limited to refill requests, tests, and patient concerns.
- Demonstrates knowledge and skill in interfacing with patient behaviors and health issues for a variety of age groups including children adolescence, adults and geriatric patients.
- Performs other related duties as required.
Front Desk Coordinator
Reclaim Physicians Medical Grp.
09.2017 - 03.2020
- Responsible for the coordination and operation of the Front Office functions.
- Acts as liaison with physicians, patients and other office staff.
- Responsible for assisting in the development of and administration of office policies and procedures.
- Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments.
- Participates in the completion of month-end close checklist for all assigned items.
- Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation are present.
- Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
- Ensures that authorizations are obtained in a timely manner.
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning.
- Serve as a contact for physical therapy post-care needs.
- Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- Provide general office, receptionist, and clerical support to assigned location.
Supervisor
Integrity Medical Grp.
05.2015 - 10.2016
- The office supervisor is responsible for overseeing the efficient implementation of all Regional Operations Center (RDC) administrative functions.
- Also, responsible for leading the office staff to provide excellent service to customers.
- Making thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables.
- Supervise and support an administrative support team.
- Work with management to ensure all safety training, documentation and postings are completed and maintained.
- Ensure all incidents and publications are communicated and posted appropriately.
- Responsible for customer service in operational issues.
- Support order management, records management and develop budgets.
- Facilitate the generation of reports, maintenance logs and assist with maintaining metrics.
- Participate in other projects as assigned.
- Schedule and manage patient appointments.
- Manage daily office administrative responsibilities.
- Provide exceptional patient experience on a daily basis.
- Support the clinic's chiropractors and fellow team members.
- Establish office policies, procedures, and standards, and make necessary adjustments as required.
- Schedule and assign employees' tasks, follow up on work results, and manage day-to-day tasks.
- Review and analyze special reports, summarize information, and identify trends to keep management informed.
- Recruit, select, orient, and train office staff to maintain a competent team.
- Prepare monthly financial expectations and initiate corrective actions to achieve financial objectives.
- Follow HIPAA guidelines in regards to patient information and privacy laws.
- Prepared and organized case files for attorneys, ensuring all documentation was accurately filed, dated, and easily accessible for legal proceedings.
- Completed day-to-day duties accurately and efficiently.
Front Desk Receptionist/ Assistant
Destiny Dental
09.2010 - 05.2015
- As a Dental Assistant, I was working together with doctors who are committed to providing excellent dental care to the patients.
- In addition to assisting the doctor during procedures, other responsibilities may include assisting the front office with the following.
- Manage Daily Case Workflow – contribute to the processing of dental patient cases with efficiency and accuracy; un-box cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion.
- Answer Front Door, Greet, and Assist Visitors – welcome all visitors with a pleasant, professional, and helpful demeanor, connect custom shade patients to appropriate technician(s), assist job candidates prior to scheduled interviews (provide job application) and connect to HR, etc.
- Communicate with Dentists/Dental Office Staff Members (External Customers) – answer phone calls and attempt to assist the caller, transfer phone calls to the appropriate department/individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site.
- Dentrix and Eagle soft software experience.
- Implementing procedures and policies for smooth operations and staffing.
- Scheduling client appointments.
- Answer phone, text, emails.
- Check in/ check out.
- Select and set up instruments, equipment and materials needed.
- Sterilize instruments according to regulations.
- Tear down and sterilize treatment rooms.
- Helping to educate patients on appropriate oral hygiene strategies.
Education
High School Diploma -
Thornwood High School
South Holland, IL05-2006
Skills
- Bilingual (Spanish)
- Inventory management
- Conflict resolution
- Attention to detail
- Time management
- Contract administration
- Management
- Tenant relations
- Customer service
- Effective communication
- Staff training
- Building maintenance
- Multitasking
- Organization
References
- Kerrin Kuntzman, Office Manager, 214-566-2604
- Pat Meagher, Executive Assistant, 708-331-8111 Ext: 204
- Kenya Miller, Quality Assurance Director, 708-331-8111 Ext: 227
Timeline
Operations Manager
Co-Optim Health- Co-Optim Deer Park
07.2023 - 01.2025
Med Management/Medical Assistant
The Link and Option Center
10.2022 - 07.2023
Front Desk Coordinator
Reclaim Physicians Medical Grp.
09.2017 - 03.2020
Supervisor
Integrity Medical Grp.
05.2015 - 10.2016
Front Desk Receptionist/ Assistant
Destiny Dental
09.2010 - 05.2015
High School Diploma -
Thornwood High School
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