Blanca Silva
Des Plaines
Summary
Experience operations manager, with a strong background in healthcare administration, combining four years of leadship with 10+ years of exceptional customer service. Proven, expertise in streamlining processes, managing teams, and ensuring compliance with healthcare regulations. Skilled and enhancing patient satisfaction, optimizing, workflows, and driving operational efficiency in fast-paced medical environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Co-Optim Health- Co-Optim Deer Park
07.2023 - 01.2025
- Establish and maintain positive providers and members relationships
- manage move-in's and move outs in's and move outs
- Communicate with coworkers providers, members, vendors, and our outside contacts in a professional manner
- communicate with coworkers providers, members, vendors, and our outside contacts in a professional manner
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced members and providers satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- In charge of recruiting, hiring/firing and training of team members and in charge of schedules.
Med Management/Medical Assistant
The Link and Option Center
10.2022 - 07.2023
- I am responsible for assisting physicians, RN and other staff with the evaluation, Medical management, and treatment of patients
- I have the ability to work effectively in a high volume medical office environment/clinic and be able to perform all duties in a manner, which promotes a team concept
- I am analytical and have strong interpersonal communication skills as well as the ability to prioritize work and manage time
- Also, I am a medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly
- Interview patients and document basic medical history
- Update and file medical records and Blood work reports
- Produce and distribute correspondence memos, letters, faxes and forms
- Perform non-critical medical and therapeutic procedures based on medical instructions
- Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician
- Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times
- Mindset focused on resolving problems for patients and achieving team goals
- Communicates patient needs to provider including but not limited to refill requests, tests, and patient concerns
- Demonstrates knowledge and skill in interfacing with patient behaviors and health issues for a variety of age groups including children adolescence, adults and geriatric patients
Front Desk Coordinator
Reclaim Physicians Medical Grp.
09.2017 - 03.2020
- Responsible for the coordination and operation of the Front Office functions
- Responsible for assisting in the development of and administration of office policies and procedures
- Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments
- Participates in the completion of month-end close checklist for all assigned items
- Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation are present
- Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations
- Ensures that authorizations are obtained in a timely manner
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions
- Serve as a contact for physical therapy post-care needs
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
- Provide general office, receptionist, and clerical support to assigned location
Supervisor
Integrity Medical Grp.
05.2015 - 10.2016
- The office supervisor is responsible for overseeing the efficient implementation of all Regional Operations Center (RDC) administrative functions
- Making thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables
- Supervise and support an administrative support team
- Work with management to ensure all safety training, documentation and postings are completed and maintained
- Ensure all incidents and publications are communicated and posted appropriately
- Responsible for customer service in operational issues
- Support order management, records management and develop budgets
- Facilitate the generation of reports, maintenance logs and assist with maintaining metrics
- Participate in other projects as assigned
- Manage daily office administrative responsibilities
- Provide exceptional patient experience on a daily basis
- Establish office policies, procedures, and standards, and make necessary adjustments as required
- Schedule and assign employees' tasks, follow up on work results, and manage day-to-day tasks
- Review and analyze special reports, summarize information, and identify trends to keep management informed
- Recruit, select, orient, and train office staff to maintain a competent team
- Prepare monthly financial expectations and initiate corrective actions to achieve financial objectives
- Follow HIPAA guidelines in regards to patient information and privacy laws
Front Desk Receptionist/ Assistant
Destiny Dental
09.2010 - 05.2015
- My main job responsibility was to ensure our patients' clinical needs are met and questions are answered
- As a Dental Assistant, I was working together with doctors who are committed to providing excellent dental care to the patients
- In addition to assisting the doctor during procedures, other responsibilities may include assisting the front office with the following
- Manage Daily Case Workflow - contribute to the processing of dental patient cases with efficiency and accuracy; un-box cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion
- Use Lab Management Software for Patient Cases
- Answer Front Door, Greet, and Assist Visitors - welcome all visitors with a pleasant, professional, and helpful demeanor, connect custom shade patients to appropriate technician(s), assist job candidates prior to scheduled interviews (provide job application) and connect to HR, etc
- Communicate with Dentists/Dental Office Staff Members (External Customers) - answer phone calls and attempt to assist the caller, transfer phone calls to the appropriate department/individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site
- Dentrix and Eagle soft software experience
- Implementing procedures and policies for smooth operations and staffing
- Scheduling client appointments
- Answer phone, text, emails
- Check in/ check out
- Select and set up instruments, equipment and materials needed
- Sterilize instruments according to regulations
- Tear down and sterilize treatment rooms
- Helping to educate patients on appropriate oral hygiene strategies
Education
Thorn Wood High School
South Holland, IL05-2006
Skills
- Bilingual
- Organizational Skills
- Negotiation
- Detail-Oriented
- Conflict, resolution, and problem-solving
- Microsoft office suite
- Customer service
- Inventory management
- Workflow optimization
- Ability to handle multiple tasks in and organized and efficient manner
- Schedule management
- Performance reporting
Certification
- Google Workspace - March 2025
- Excel Basic Functions - March 2025
Timeline
Operations Manager
Co-Optim Health- Co-Optim Deer Park
07.2023 - 01.2025
Med Management/Medical Assistant
The Link and Option Center
10.2022 - 07.2023
Front Desk Coordinator
Reclaim Physicians Medical Grp.
09.2017 - 03.2020
Supervisor
Integrity Medical Grp.
05.2015 - 10.2016
Front Desk Receptionist/ Assistant
Destiny Dental
09.2010 - 05.2015
Thorn Wood High School
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