Blair Meraz
Worth
Summary
Service-driven professional with 10+ year background in customer service sector. Personable and reliable desiring opportunity to use problem solving and organization in busy environment.
Overview
15
15
years of professional experience
Work History
Customer Service Leader
Vortex Doors
Schaumburg
04.2024 - Current
- Lead customer service team in resolving client inquiries.
- Oversee daily operations to ensure efficient response times and workflows.
- Facilitate conflict resolution through effective communication strategies.
- Coach, monitor and motivate new agents to boost performance and enhance job knowledge.
- Perform weekly system audits to ensure all jobs are being addressed appropriately.
- Consult with customers regarding needs and addressing concerns.
- Escalate issues to correct individuals when typical procedures did not achieve resolution.
- Attend job training to sharpen skills and keep informed of new products.
- Assist in the recruitment and training of new team members.
- Approve daily time cards for all technicians.
- Perform daily billing processes to ensure clients are obtaining their invoices in a timely manner.
- Communicate with clients to resolve billing inquiries and discrepancies.
- Upload all invoices and quotes into the appropriate portal.
- Investigate incorrect billings and process refunds as necessary.
Customer Service Representative
Vortex Doors
Addison
10.2023 - 04.2024
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Wine Department Manager
Veterans Distribution of Chicago
Hillside
01.2019 - 10.2023
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Delegate work to staff, setting priorities.
- Recruit and train new employees to meet job requirements.
- Interview prospective employees and provide input to Supervisor on hiring decisions.
- Resolve customer inquiries and complaints.
- Perform physical inventories and troubleshoot discrepancies.
- Enter delivery orders for same day and next day deliveries.
- Process breakage and loss claims for all wine accounts and provide a credit memo for the accounting department.
- Prepare monthly reports for the Department of Revenue.
Billing Clerk Assistant
Veterans Distribution of Chicago
Hillside
07.2015 - 10.2023
- Provide quotes for various customers as needed.
- Verify all pricing is correct before final invoice is sent to customer.
- Run blanks reports and send to appropriate personnel to make sure that all orders are complete.
Administrative Assistant
Veterans Distribution of Chicago
Hillside
01.2015 - 10.2023
- Order supplies for department.
- Authorize statements for equipment rental and service.
- Authorize statements for 3rd party services used.
- Perform special tasks for supervisor as needed.
Freight Claims Clerk
Veterans Distribution of Chicago
Hillside
06.2014 - 12.2018
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Office Clerk /Customer Service Representative
Veterans Distribution of Chicago
Hillside
12.2013 - 12.2014
- Answered multi-line phone system and engaged with customers.
- Communicated with customers regarding orders and special requests.
- Sorted and organized driver manifests for filing.
Order Entry /Customer Service Manager
Royal Majestic Dry Cleaners & Laundry
Mundelein
06.2011 - 12.2013
- Marked in clothes and other items into computer system prior to cleaning sort.
- Sorted items depending on process needed to clean.
- Folded and prepped orders for delivery.
- Set up all 3rd party cleaning services
- Handled all customer service and claim inquiries.
Education
Bachelor of Arts - Graphic Design
Columbia College Chicago
Chicago, IL06.2009
Skills
- People skills
- Problem resolution
- Microsoft Office
- Critical thinking
- Data management
- Reliable & trustworthy
- Organizational skills
- Able to multitask
- Very knowledgeable in Salesforce
Timeline
Customer Service Leader
Vortex Doors
04.2024 - Current
Customer Service Representative
Vortex Doors
10.2023 - 04.2024
Wine Department Manager
Veterans Distribution of Chicago
01.2019 - 10.2023
Billing Clerk Assistant
Veterans Distribution of Chicago
07.2015 - 10.2023
Administrative Assistant
Veterans Distribution of Chicago
01.2015 - 10.2023
Freight Claims Clerk
Veterans Distribution of Chicago
06.2014 - 12.2018
Office Clerk /Customer Service Representative
Veterans Distribution of Chicago
12.2013 - 12.2014
Order Entry /Customer Service Manager
Royal Majestic Dry Cleaners & Laundry
06.2011 - 12.2013
Bachelor of Arts - Graphic Design
Columbia College Chicago