Billie Carlson
Springfield
Summary
Efficient and dedicated retail and food service professional with 15+ years of experience in management and customer service. Proven track record in overseeing store operations, enhancing customer satisfaction, and leading teams to achieve top sales. Skilled in inventory control, merchandising, and implementing effective training programs. Demonstrated ability to manage multiple responsibilities while maintaining high standards of service and cleanliness. Seeking to leverage extensive experience in a dynamic retail environment.
Authorized to work in the US for any employer
Overview
19
19
years of professional experience
Work History
Merchandiser
Driveline Retail Merchandising
Springfield, IL
09.2021 - Current
- Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
- Maintained inventory levels by restocking shelves and displays with returned merchandise
- Collaborated with store management to identify slow-moving or discontinued items for markdowns or removal from sales floor
- Guaranteed product freshness and quality by rotating stock based on expiration dates
- Utilized handheld devices or paper documentation to accurately record inventory counts during reset process
- Worked efficiently in a fast-paced environment, completing resets within designated timeframes
- Followed safety protocols and maintained a clean work area at all times
- Communicated effectively with team members and supervisors regarding any issues or challenges encountered during resets
- Provided exceptional customer service by assisting shoppers with inquiries about product location or availability during the reset process
- Identified opportunities for improvement in reset procedures and made recommendations to enhance efficiency and productivity
- Adhered to company policies, procedures, and guidelines while performing reset merchandising tasks
Housekeeper/Owner
Extreme Kleen
Springfield, IL
01.2010 - 08.2022
- Provided quality, professional housekeeping service to villas and private home residences
- Managing appointments with clients
- Vacuum carpets and rugs. Sweep, scrub and mop floors
- Dust furniture. Polish wood, glass, mirrored surfaces and metal fixtures
- Empty and clean trash containers and dispose of trash in a sanitary manner
- Clean and sanitize toilets, tubs, showers and sinks
- Maintain essential level of cleanliness by using appropriate cleaning and sanitizing methods
- Collect and dispose of waste and garbage
Assistant Manager
DEL'S POPCORN SHOP
Springfield, IL
01.2020 - 03.2020
- Oversaw day to day store operations
- Opened and closed store
- Provided excellent customer service to all customers in a timely manner
- Coordinated, arranged and led sales calls
- Managed daily reports of transactions
- Designed and ordered all incoming and outgoing inventory for customers
- Enforced company policies and procedures
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 7 employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Head Evening Server
The Boars Nest
Athens, IL
09.2007 - 01.2020
- Provide and elevate customer satisfaction by offering warm and friendly service and ensuring each dining experience at The Boars Nest is one to remember and continuously revisit
- Trained and managed a staff of 6-8 per night. Prepared them for success at the restaurant
- Generated top sales by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays)
- Successfully promote additional drink and menu items to guests to increase product sales
- Restocked/cleaned restaurant & reconciliation of the cash drawer
- Resolved customer complaints promptly and effectively, assure a positive dining experience for all patrons
Education
GED - undefined
Williamsville High school
Williamsville, IL01-1995
Skills
- Cash Handling (10 years)
- Interviewing
- Management
- Cleaning Experience
- Retail Sales (10 years)
- Serving Experience (10 years)
- Time Management (10 years)
- Receptionist (3 years)
- Employment & labor law
- Customer service (10 years)
- POS (10 years)
- Inventory control
- Merchandising (10 years)
Timeline
Merchandiser
Driveline Retail Merchandising
09.2021 - Current
Assistant Manager
DEL'S POPCORN SHOP
01.2020 - 03.2020
Housekeeper/Owner
Extreme Kleen
01.2010 - 08.2022
Head Evening Server
The Boars Nest
09.2007 - 01.2020
GED - undefined
Williamsville High school