Bibiana Romero
Chicago
Summary
I am a dedicated waitress with experience at multiple restaurants, excelling in high volume dining and costumer satisfaction. I've learned to manage time effectively while upselling menu items, and building good relationships with costumers.
Overview
7
7
years of professional experience
Work History
Waitress
Alexanders Pancake House
09.2021 - Current
- Remained calm and composed during busy shifts.
- Maintained customer satisfaction with timely table check ins to assess any costumers needs.
- Kept server areas clean and stocked to increase efficiency while working.
- Displayed enthusiasm and provided great costumer service.
- Carried out complete opening, or closing duties to keep restaurant working efficiently.
- Collected payments from costumers, balanced cash receipts, and maintained my own personal bank.
- Worked with POS system to place orders, manage bills, and finalize purchases.
Waitress
New Archview Restaurant
06.2020 - 09.2021
- Prepared custom drinks accurately measuring and mixing house ingredients with alcohol. While also checking guests' identification before serving them beverages.
- Answered customers' questions, recommended items, and took their order on a hand written check.
- Proved successful working with a fast paced environment.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Manager's Assistant
The Port of Peri Peri
08.2018 - 11.2019
- Completed regular inventory counts to verify stock levels and to forecast future needs.
- Operated register for cash, check, and credit card transactions.
- Welcomed customers and helped with their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Muchin Collage Prep
Chicago, IL05-2015
No Degree - Psychology
National Louis University
Chicago, IL06-2019
Skills
- Daily specials memorization
- Time management
- Table bussing
- Hospitality and accommodation
- Team collaboration
- Food running
- Upselling techniques
- Allergy awareness
- Point of sale (POS) system operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Alexanders Pancake House
09.2021 - Current
Waitress
New Archview Restaurant
06.2020 - 09.2021
Manager's Assistant
The Port of Peri Peri
08.2018 - 11.2019
High School Diploma -
Muchin Collage Prep
No Degree - Psychology
National Louis University