Bianca Valdez
Westchester
Summary
Dynamic Practice Manager at Advocate Medical Group with expertise in staff management and workflow optimization. Achieved increased patient satisfaction through strategic scheduling and efficient operations. Proven ability in budget oversight and employee performance enhancement, fostering a collaborative environment that drives team success and regulatory compliance.
Overview
10
10
years of professional experience
Work History
Practice Manager
Advocate Medical Group
08.2024 - Current
- Assisted with daily operations to ensure smooth workflow and patient satisfaction.
- Supported scheduling of patient appointments and managed office communications effectively.
- Learned practice management software to streamline administrative tasks and improve efficiency.
- Contributed to inventory management by tracking supplies and placing orders as needed.
- Managed seven clinician daily schedules including OR schedules
- Managed clinical and non clinical team members
- Ordered supplies as needed for office
- Trained all administrative staff including referral coordinators, front desk end, and exercise physiologist.
- Adapted quickly to new procedures and workflows in a fast-paced environment.
- Provided front desk support, greeting patients and addressing inquiries promptly.
- Maintained accurate patient records to ensure compliance with healthcare regulations.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 22 office personnel.
Administrative Supervisor
Advocate Medical Group
04.2023 - 08.2024
- Supervised daily administrative operations, ensuring efficiency and adherence to company policies.
- Coordinated team schedules and allocated resources to optimize workflow across departments.
- Implemented new filing system, enhancing document retrieval speed and organization.
- Trained new administrative staff on office procedures and software applications for seamless onboarding.
- Streamlined communication channels between departments, fostering collaboration and information sharing.
- Managed inventory of office supplies, reducing costs through effective vendor negotiations.
- Resolved complex administrative issues, demonstrating problem-solving skills and ability to adapt quickly to changes.
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Administrative Supervisor
Innovista Health Solutions
08.2018 - 04.2023
- Processed UB/CMS 1500 medical Claims received via mail
- Oversaw a team of 8 administrative assistants
- Processed incoming mailed paper claims received to Independent physician group
- Oversaw mailroom
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Built weekly schedules to ensure all tasks were completed in a timely manner by team
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Coordinated schedules and travel arrangements for executives, ensuring timely attendance at meetings and events.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Assistant
Achieve Orthopedic Rehabilitation Institute
01.2016 - 08.2018
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and calendar logistics for multiple executives.
- Developed and maintained filing systems for improved document retrieval.
- Streamlined communication between departments to foster collaboration.
- Implemented office supply inventory system, reducing costs and waste.
- Assisted in project management by tracking deadlines and deliverables effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Confirmed all Physical therapist patients on daily schedules
- verified insurance benefits for new and existing patients
- cleaned up PT/OT tables as needed
- Scheduled new patients
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05-2022
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Employee performance
- Strategic planning
- Electronic health records
- Payroll administration
- New hire training
- Staff development
Languages
Spanish
Full Professional
Timeline
Practice Manager
Advocate Medical Group
08.2024 - Current
Administrative Supervisor
Advocate Medical Group
04.2023 - 08.2024
Administrative Supervisor
Innovista Health Solutions
08.2018 - 04.2023
Administrative Assistant
Achieve Orthopedic Rehabilitation Institute
01.2016 - 08.2018
Bachelor of Science - Healthcare Administration
University of Phoenix
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