Bianca Sowande
Chicago
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chicago Transit Authority
Chicago
04.2023 - Current
- Resolved customer complaints promptly to maintain high service quality.
- Resolved passenger inquiries and service-related issues to enhance customer satisfaction.
- Answered customer inquiries, delivering accurate information on products and services.
- Assisted customers with route information and transit schedules to enhance travel experience.
- Communicated service disruption updates to riders, minimizing confusion during travel.
- Maintained comprehensive records of customer interactions for future reference.
- Recorded details of customer inquiries thoroughly for precise documentation.
- Performed administrative tasks, including filing paperwork and updating databases.
Customer Service Representative & Loan Specialist
SAILS Loan
Chicago
01.2021 - 02.2023
- Evaluated loan applications, confirming financial status and creditworthiness.
- Approved loans by outlining necessary documents for clients to proceed.
- Completed loan contracts by clarifying provisions and securing signatures.
- Conducted meetings with applicants to gather information and clarify loan processes.
- Rejected loans, clearly communicating deficiencies to applicants for better understanding.
- Maintained client confidentiality to foster trust and secure sensitive loan information.
- Computed payment schedules and entered client data into the system.
- Balanced cash drawer daily to ensure accuracy in transactions.
Cashier/Teller
Check Changer
Chicago
03.2018 - 01.2021
- Managed cash handling and customer service operations.
- Balanced cash drawer and managed petty cash, ensuring accurate financial transactions.
- Recorded cash discrepancies at shift's end, facilitating resolution of financial issues.
- Processed loan expenses and opened new accounts, contributing to streamlined customer onboarding.
- Assisted with secretarial duties to support branch operations.
- Photocopied customer documents for record-keeping.
Sales Associate
Nordstrom
Chicago
02.2016 - 01.2018
- Delivered exceptional customer service by assisting customers in selecting products that met their needs.
- Engaged customers through suggestive selling, leveraging in-depth product knowledge to enhance their shopping experience.
- Greeted customers warmly, ensuring a welcoming shopping environment.
- Responded promptly to customer inquiries, contributing to increased satisfaction and loyalty.
- Escorted customers to product locations for improved navigation.
- Managed financial transactions, processing payments via checks, cash, and cards.
- Documented sales accurately by updating customer profile records.
- Monitored security by alerting management to potential issues.
Teacher's Aide
Lovely Land Daycare
Chicago
07.2012 - 01.2016
- Coordinated planning and implementation of lesson plans and activities to enhance children's learning experiences.
- Engaged children aged three to five through educational and recreational activities.
- Delivered nurturing and comfort to children, addressing individual needs to foster emotional well-being.
- Ensured clean, safe learning environment to promote optimal child development.
- Ensured child safety by adhering to established safety protocols.
- Prepared and distributed meals and snacks in accordance with health standards.
- Provided parents with program information and coordinated necessary services.
- Performed clerical duties including scanning, copying, and document preparation.
Part-time Daycare Assistant
Lisa Home Daycare
Chicago
01.2009 - 06.2012
- Delivered exceptional care while engaging with children aged infant to four years.
- Provided personal care and developmental support to enhance children's daily routines.
- Facilitated educational activities including reading, arts, and basic literacy skills.
- Introduced new concepts and vocabulary to enrich children's learning experiences.
- Led interactive games and songs to enhance social skills and creativity.
- Participated in physical education and outdoor activities to encourage active play.
- Prepared and served nutritious snacks and meals, fostering healthy eating habits.
Clerical Office Assistant
PLS Check Cashing
Chicago
06.2008 - 12.2008
- Streamlined office procedures through collaboration with team members to enhance workflow efficiency.
- Operated office equipment, including computers and printers, to ensure smooth operations.
- Maintained accurate records of financial transactions and client information to support organizational integrity.
- Assisted with scheduling appointments and meetings for staff members.
- Processed incoming mail daily by sorting and distributing appropriately.
- Ordered office supplies to maintain optimal inventory levels.
- Created spreadsheets to track project progress and improve visibility across the organization.
- Scanned documents into electronic files for secure storage.
Education
High School -
Harper High School
Chicago, IL06-2008
Skills
- Customer service
- Customer engagement
- Verbal communication
- Order processing
- Transaction processing
- Data management
- Data input
- Microsoft Office
- Product knowledge
- Problem solving
- Training facilitation
- Organizational skills
- Leadership experience
- Teamwork
- Event coordination
- Training facilitation
- Training facilitation
Certification
- Certified Customer Service Representative (CCSR), 05/01/21
- Certification in First Aid & CPR, 05/01/09
- Certified Personal Chef (CPC), 05/01/09
References
Provided on request.
Vaccination Status
Fully Vaccinated
Timeline
Customer Service Representative
Chicago Transit Authority
04.2023 - Current
Customer Service Representative & Loan Specialist
SAILS Loan
01.2021 - 02.2023
Cashier/Teller
Check Changer
03.2018 - 01.2021
Sales Associate
Nordstrom
02.2016 - 01.2018
Teacher's Aide
Lovely Land Daycare
07.2012 - 01.2016
Part-time Daycare Assistant
Lisa Home Daycare
01.2009 - 06.2012
Clerical Office Assistant
PLS Check Cashing
06.2008 - 12.2008
High School -
Harper High School