Bianca Ray
Lockport
Summary
Proven multitasker and collaborative team player, I excelled at Applebees by enhancing guest experiences through exceptional service and efficient POS system management. My adeptness in customer service and organization significantly contributed to smooth operations and positive dining experiences, showcasing my ability to thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Crew Memeber/Shift Lead
Chipotle
02.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Server/ Bartender
Applebees
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/barista
Southern Cafe
04.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Buffalo Wild Wings
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dietary Aide
Silver Cross
10.2020 - 03.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Host/togo Specialist
Red Lobster
02.2019 - 05.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Highschool Diploma -
Lockport Township Highschool
Lockport, IL05.2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Communication
Timeline
Crew Memeber/Shift Lead
Chipotle
02.2025 - Current
Server/ Bartender
Applebees
08.2024 - Current
Server
Buffalo Wild Wings
08.2023 - 03.2024
Server/barista
Southern Cafe
04.2021 - 05.2024
Dietary Aide
Silver Cross
10.2020 - 03.2021
Host/togo Specialist
Red Lobster
02.2019 - 05.2020
Highschool Diploma -
Lockport Township Highschool
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