Bianca Perez
Capital One
Chicago
1
Language
5
years of professional experience
Call Center Representative handling 40–60 calls per day across customer support, billing and payment processing, and account service. Uses multiple software systems to resolve requests quickly, maintain professionalism, and reduce customer wait time. Consistently supports monthly performance goals through accurate account discrepancy resolution and clear recommendations.
Work History
Data Entry Clerk
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Increased data retrieval speed by implementing effective file organization systems.
- Enhanced decision-making with provision of accurate and up-to-date data reports.
Call Center Representative
1 Year 3 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
4 Years- Assisted in identifying common customer concerns, contributing to process improvement initiatives.
- Managed high call volumes while providing exceptional customer support and maintaining professional
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma
Skills
Customer support
Customer service
Data entry
Call center operations
Inbound phone calls
Customer retention
Escalation management
Quality assurance monitoring
Performance metrics tracking
Process improvement
Billing inquiry resolution
Languages
Spanish
Full Professional
Work History
01-2017
Timeline
Call Center Representative
Capital One
05.2025 - CurrentRead More
Call Center Representative
NTT DATA Services
05.2021 - 05.2025Read More
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High School Diploma
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Auto Center Of Des Plaines
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