Bianca McGhee
Glenwood
Summary
Seasoned Medical Esthetician with background in providing personalized care and treatments to clients, improving skin health through innovative techniques. Skilled in assessing client needs, recommending products, and performing various facial and body treatments. Demonstrated ability to enhance customer satisfaction and loyalty by creating customized skincare routines. Contributed to increased repeat business by delivering exceptional service and fostering positive client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Esthetician
Milk and Honey Spa
Chicago
04.2024 - 08.2024
- Provided facials, waxing, and other skincare treatments to clients.
- Ensured compliance with safety regulations related to handling hazardous materials such as chemicals.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Provided excellent customer service and skincare treatments to clients.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Set up patient rooms and sterilized equipment.
- Educated clients on proper skin care techniques and product selection for use at home after treatments
- Maintained detailed records of all client treatments and products purchased.
Wax Specialist
European Wax Center
Chicago
06.2023 - 11.2023
- Discussed procedures and educated clients on waxing systems.
- Sanitized tools and equipment between each use according to state regulations.
- Provided clients with post-waxing care instructions to ensure optimal results.
- Provided personalized care to make clients feel comfortable.
- Greeted customers and provided excellent customer service.
- Maintained a clean, safe, and sanitary work environment for clients.
- Advised customers on proper skin care techniques and products to enhance their experience.
Certified Laser Technician
Semper Laser LLC
Chicago
10.2022 - 03.2023
- Used advanced equipment to perform hair removal treatments
- Prepared clients for treatments and answered questions to improve comfort
- Educated clients on skin conditions, treatments and products to grow sales
- Built positive client relationships and endured client retention and trust
- Greeted clientele and reviewed intake forms and medications to ensure safety before treatment
Lead Esthetician and Laser Technician
Posh Lash and Laser
Chicago
03.2022 - 10.2022
- Greet Clientele
- Perform Advanced Medical Skincare procedures such as Microneedling, Hydra facials, Chemical Peels
- Perform Laser Hair Removal Full Body Services
- Create Medical Grade Skincare Regimens and Treatment Plans to maintain results from Treatments and to help clients' obtain facial goals
- Maintain professional in all situations
- Maintaining sanitation and cleaning procedures throughout the Spa
Laser Technician
IBeauty Clinic
Chicago
09.2021 - 11.2021
- Kept equipment clean and sanitized to protect patients from infection risks
- Set up rooms, equipment and stations for clients and restocked areas between appointments
- Used advanced equipment to perform medical aesthetic treatments such as microdermabrasion, Microneedling, Dermaplaning, Chemical Peels, Brow Lamination, Laser Hair Removal, and Skin Resurfacing
- Maintained appropriate decorum and professionalism
- Assessed client needs and recommended skin care and anti-aging products and services
Laser Technician
LightRx Face and Body
Chicago
03.2021 - 05.2021
- Learned new techniques, including complete chemical peel process
- Upsold products and services totaling over 5K/month
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Offered skin rejuvenation and cellulite reduction therapy services to clients
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments
- Completed laser hair removal treatments
- Helped front desk personnel with appointments, scheduling and product sales
- Prepared clients for treatments and answered questions to improve comfort level
Wax Specialist
European Wax Center
Chicago
05.2018 - 11.2019
- Maintained relationships with a daily average of 20+ return clients and guaranteed immediate prebook
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Sold salon-exclusive skin care products and encouraged service upgrades
- Consulted with clients and performed treatments to address skincare needs
Esthetic Student Intern
G Skin and Beauty Institute
Chicago
05.2017 - 12.2017
- Set up patient rooms and sterilized equipment
- Gave patients skin care treatments after client consultation and educated on post care protocol
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments and home-care products
- Answered multi-line phone, returned clients calls and scheduled appointments
- Liaised with management and instructors to receive constructive criticism for areas needing improvement
Patient Service Clerk
Weiss Memorial Hospital
Chicago
08.2016 - 04.2017
- Organized and maintained patient charts with proper classification and filing systems
- Educated patients and families on treatments, procedures, medications, continuing care and community resources
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing
- Referred patients to appropriate professionals and services
Administrative Assistant
Uncle Rome, LLC
Chicago
05.2014 - 07.2016
- Collected, calculated and reported on expenditure and statistical data to inform senior management
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
Education
Bachelor of Science in Nursing -
Chamberlain College of Nursing
Tinley Park, IL10-2027
Medical Esthetician -
National Laser Institute
Scottsdale, AZ01.2021
Esthetic School -
G Skin & Beauty Institute
Chicago, IL11.2017
High School Diploma -
Seton Academy
South Holland, IL05.2014
Skills
- Attention to Detail
- Managing
- Dexterity
- Organizing
- Exceptional Client Care
- Self-Motivated
- Optimistic
- Speed
- Wax Specialist
- Client Retention
- Product Sales Master
- Laser Knowledge
- Active Listening
Certification
- Esthetician License, 12/01/17, Present
- Cosmetic Laser Certification, 01/01/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Esthetician
Milk and Honey Spa
04.2024 - 08.2024
Wax Specialist
European Wax Center
06.2023 - 11.2023
Certified Laser Technician
Semper Laser LLC
10.2022 - 03.2023
Lead Esthetician and Laser Technician
Posh Lash and Laser
03.2022 - 10.2022
Laser Technician
IBeauty Clinic
09.2021 - 11.2021
Laser Technician
LightRx Face and Body
03.2021 - 05.2021
Wax Specialist
European Wax Center
05.2018 - 11.2019
Esthetic Student Intern
G Skin and Beauty Institute
05.2017 - 12.2017
Patient Service Clerk
Weiss Memorial Hospital
08.2016 - 04.2017
Administrative Assistant
Uncle Rome, LLC
05.2014 - 07.2016
Bachelor of Science in Nursing -
Chamberlain College of Nursing
Medical Esthetician -
National Laser Institute
Esthetic School -
G Skin & Beauty Institute
High School Diploma -
Seton Academy