Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Lopez

Melrose Park

Summary

Dynamic and engaging bartender with a proven track record at Journey's Bar, recognized for enhancing customer satisfaction through exceptional service and suggestive selling. A strong team player, I excel in fast-paced environments, leveraging my multitasking abilities and effective communication skills to foster loyalty and create memorable experiences for diverse clientele.

Qualified Desired Position with background in supporting organizational operations and enhancing team efficiency. Proven track record in managing daily tasks and contributing to strategic initiatives. Demonstrated ability in effective communication and problem-solving.

Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

9
9
years of professional experience

Work History

Bartender

Bukanas
02.2025 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Staff Member

13th Floor Haunted House
09.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.

Bartender

Journey's Bar
05.2024 - 11.2024
  • Facilitated positive customer experiences with efficient money handling.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Bartender

Dorado Bar
06.2021 - 08.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Store Associate

Show Flooring
08.2019 - 06.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Cashier

Mr Submarine
02.2017 - 01.2019
  • Facilitated positive customer experiences with efficient money handling.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Cashier

7-eleven
01.2016 - 02.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Proviso East High School
Maywood, IL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment processing
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Conversant in Spanish and English

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender

Bukanas
02.2025 - Current

Staff Member

13th Floor Haunted House
09.2024 - Current

Bartender

Journey's Bar
05.2024 - 11.2024

Bartender

Dorado Bar
06.2021 - 08.2021

Store Associate

Show Flooring
08.2019 - 06.2021

Cashier

Mr Submarine
02.2017 - 01.2019

Cashier

7-eleven
01.2016 - 02.2017

High School Diploma -

Proviso East High School

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Bianca Lopez