Bianca Lane
Geneva
Summary
Dedicated Registered Medical Assistant with a strong focus on patient care, communication, and organization. Committed to enhancing patient experiences and ensuring meticulous documentation in accordance with HIPAA regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Advanced Center for Internal Medicine
Geneva
05.2025 - Current
- Collected and recorded patient medical histories accurately.
- Provided education to patients on treatment plans and medications.
- Maintained cleanliness and organization of examination rooms consistently.
- Handled medical billing and coding for insurance claims efficiently.
- Communicated with patients regarding lab results and follow-up care promptly.
- Maintained clinical records according to HIPAA regulations.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed patient assessments, including vital signs and medical history documentation.
- Documented notes during patient visits.
- Collected blood samples from patients using proper techniques and equipment.
Care Manager
Passionate Care Management
Geneva
02.2024 - 05.2025
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Coordinated medical appointments and transportation, ensuring timely access to care for patients.
- Facilitated communication between patients, families, and healthcare providers.
- Educated family members on patients' conditions, treatments, and resources, empowering them to support care plans effectively.
- Managed documentation of patient progress and care interventions.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Served as a liaison between patient families and community agencies providing services to them.
- Maintained accurate records of patient visits and progress notes, supporting continuity of care and compliance with agency policies.
- Used EMR systems Epic, Eclinical Works, Practice Fusion & Athena.
Registered Medical Assistant
Duly
South Elgin
01.2022 - 05.2025
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient scheduling and appointment coordination effectively.
- Collected and recorded patient medical histories accurately.
- Provided education to patients on treatment plans and medications.
- Maintained cleanliness and organization of examination rooms consistently.
- Communicated with patients regarding lab results and follow-up care promptly.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed patient assessments, including vital signs and medical history documentation.
- Prepared laboratory specimens for analysis and organized lab results.
- Conducted physical examinations of patients utilizing standard diagnostic instruments.
- Performed EKG tests to assess patients' heart health and rhythms.
- Collected blood samples from patients using proper techniques and equipment.
Patient Care Technician
Physicians Express
Saint Charles
01.2020 - 01.2022
- Maintained cleanliness and organization of patient care areas and equipment.
- Assisted physicians during examinations and medical procedures.
- Documented patient information accurately in electronic health records system.
- Educated patients on post-treatment care instructions and health management.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Welcomed patients and managed check-in processes efficiently.
- Scheduled appointments and coordinated with medical staff effectively.
- Verified insurance information and collected co-pays accurately.
- Assisted in managing medical billing and coding processes seamlessly.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
Education
Medical Assisting Certification - Medical Assisting
Northwestern College
Oak Lawn, IL03-2022
High School Diploma -
Hoffman Estates High School
Hoffman Estates05-2012
Skills
- Vital sign monitoring
- Injection administration
- EMR proficiency
- Time management
- Medical terminology proficiency
- Medical records management
- Clinical documentation
- Laboratory specimen collection
- Minor surgical assistance
- Phlebotomy techniques
- HIPAA compliance
- First aid and CPR
- Insurance verification
- Patient scheduling
- Customer service
- Blood collection
- Pediatric phlebotomy
Certification
- Registered Medical Assistant through AMT
- CPR Certified
- BLS Certified
Timeline
Registered Medical Assistant
Advanced Center for Internal Medicine
05.2025 - Current
Care Manager
Passionate Care Management
02.2024 - 05.2025
Registered Medical Assistant
Duly
01.2022 - 05.2025
Patient Care Technician
Physicians Express
01.2020 - 01.2022
Medical Assisting Certification - Medical Assisting
Northwestern College
High School Diploma -
Hoffman Estates High School