Bianca Gonzalez
Peoria
Summary
Results-oriented leader with experience overseeing multiple Cricket Wireless locations. Skilled in recruiting, mentoring staff, and analyzing performance metrics to enhance customer service and achieve business objectives. Considered hard-working, passionate, and ethical.
Overview
7
7
years of professional experience
Work History
District Manager
Optimal Wireless
Peoria
04.2022 - Current
- Recruit and hire (maintain a low turnover rate).
- Lead and oversee multiple Cricket Wireless locations.
- Evaluate store performance, new activations, upgrades, AIA, APO attachment, and KPIs.
- Established relationships with local community leaders, businesses, and organizations to promote business growth.
- Coach, mentor, and develop store managers and upcoming leaders.
- Ensure full compliance with Optimal Wireless, cash handling, inventory control, and audits.
- Analyze daily, weekly, and monthly performance to identify trends and opportunities to create action plans to improve underperforming locations.
Store Manager
Freedom Wireless
Peoria
05.2019 - 04.2022
- Monitored sales performance and adjusted strategies to meet business objectives.
- Reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Trained and mentored staff on customer service and product knowledge techniques.
- Outside marketing to drive foot traffic.
Education
Some College (No Degree) -
Illinois Central College
East Peoria, ILSkills
- Leadership and staff development
- Recruiting and hiring
- Time management
- Customer service
- District growth management
- Technology proficiency
- Fluent spanish speaker
Timeline
District Manager
Optimal Wireless
04.2022 - Current
Store Manager
Freedom Wireless
05.2019 - 04.2022
Some College (No Degree) -
Illinois Central College