Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Correa

West Chicago

Summary

Dynamic Shift Leader with a proven track record at Walgreens, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and optimized inventory management. Skilled in cash handling and staff training, fostering a collaborative environment that drives operational efficiency and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens
South Elgin, IL
03.2019 - Current
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Managed inventory levels, optimizing stock replenishment processes for operational efficiency.
  • Implemented scheduling adjustments to optimize staff coverage during peak hours.
  • Resolved customer complaints promptly, enhancing overall customer satisfaction scores.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Pharmacy Technician

Walgreens
Bartlett, IL
02.2018 - 03.2019
  • Processed prescriptions accurately and efficiently in a fast-paced pharmacy environment.
  • Assisted pharmacists with medication management and inventory control tasks.
  • Utilized pharmacy software systems for data entry and prescription tracking effectively.
  • Implemented systematic organization and cleanliness protocols in the pharmacy workspace to guarantee adherence to safety regulations.

Education

Bachelor of Arts - Psychology

Aurora University
Aurora, Illinois, IL
12-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Staff training and development
  • POS system operation
  • Staff supervision

Certification

CITI Program Social and Behavioral Reseach

CITI Program Social and Behavioral RCR

Timeline

Shift Leader

Walgreens
03.2019 - Current

Pharmacy Technician

Walgreens
02.2018 - 03.2019

Bachelor of Arts - Psychology

Aurora University
Bianca Correa