Bianca Bautista
Chicago
Summary
Dedicated and detail-oriented customer service officer with over 15 years of experience delivering exceptional support across diverse industries. Proven ability to manage high-volume inquiries while consistently upholding professionalism and efficiency. Recognized for strong problem-solving skills and a commitment to enhancing customer satisfaction, contributing to improved client retention and loyalty. Passionate about fostering positive relationships and creating seamless customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
ABA Therapist
Action Behavior Centers
Oswego, IL
02.2025 - 07.2025
- Implemented individualized treatment plans to promote skill development and behavioral changes in clients.
- Collaborated with supervisors to assess progress and adjust strategies for client engagement.
- Monitored client behaviors and documented data to track improvements and inform treatment adjustments.
- Developed positive relationships with clients to foster trust and encourage participation in therapy sessions.
Customer Service Representative
Oncourse Home Solutions
Naperville, IL
06.2023 - 06.2024
- Assisted customers with claims, guiding them through the process and resolving issues efficiently.
- Collaborated with team members to streamline processes, enhancing overall efficiency.
- Developed training materials for ongoing staff development, focusing on operational excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume calls while maintaining customer satisfaction and service quality.
- Successfully closed multiple sales deals, resulting in a significant increase in revenue for the company.
- Developed a deep understanding of the products and services offered, enabling me to effectively address customer needs and concerns.
Customer Service Supervisor
Best Foot forward LLC
Hillside, IL
10.2021 - 01.2023
- Maintained a positive and professional demeanor, even in challenging situations.
- Played a crucial role in the healthcare system by ensuring that patients receive comprehensive and continuous care.
- Scheduling appointments, managing health risk assessments, and communicating with different healthcare providers.
- To act as the main point of contact for patients, helping them navigate the healthcare system and providing support and education about their health plan.
Operations manager
Consumer Financial Services
Chicago, IL
01.2016 - 04.2021
- Experience in evaluating loan applications, verifying applicant information, and ensuring compliance with lending regulations. Proficient in processing loan documentation and maintaining accurate records.
- Strong ability to communicate with clients to understand their financial needs, explain loan terms, and provide solutions. Skilled in handling customer inquiries and resolving any issues related to loans.
- Expertise in managing delinquent accounts, contacting borrowers to negotiate repayment plans, and implementing strategies to recover overdue payments. Familiar with legal and regulatory requirements for debt collection.
- Developed and monitored performance metrics to ensure alignment with organizational goals.
Education
Associates Of - Computer Science
St. Augustine College
02-2026
Skills
- Effective negotiation
- Effective communication
- Proficient in technology
- Time Management
- Strategic leadership
- Data gathering
- Collaboration with professionals
- Analytical
- Critical Thinking
- Customer service representation
- Accounts receivable
- Inventory tracking
- Auditing tasks
Languages
Spanish
Professional Working
Timeline
ABA Therapist
Action Behavior Centers
02.2025 - 07.2025
Customer Service Representative
Oncourse Home Solutions
06.2023 - 06.2024
Customer Service Supervisor
Best Foot forward LLC
10.2021 - 01.2023
Operations manager
Consumer Financial Services
01.2016 - 04.2021
Associates Of - Computer Science
St. Augustine College