Bianca Bautista
Chicago
Summary
Dedicated and detail-oriented customer service officer with over 15 years of experience delivering exceptional support across diverse industries. Proven ability to manage high-volume inquiries while consistently upholding professionalism and efficiency. Recognized for strong problem-solving skills and a commitment to enhancing customer satisfaction, contributing to improved client retention and loyalty. Passionate about fostering positive relationships and creating seamless customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
ABA Therapist
Action Behavior Centers
02.2025 - 07.2025
- Implemented individualized treatment plans to promote skill development and behavioral changes in clients.
- Collaborated with supervisors to assess progress and adjust strategies for client engagement.
- Monitored client behaviors and documented data to track improvements and inform treatment adjustments.
- Developed positive relationships with clients to foster trust and encourage participation in therapy sessions.
Customer Service Representative
Oncourse Home Solutions
06.2023 - 06.2024
- Assisted customers with claims, guiding them through the process and resolving issues efficiently.
- Collaborated with team members to streamline processes, enhancing overall efficiency.
- Developed training materials for ongoing staff development, focusing on operational excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume calls while maintaining customer satisfaction and service quality.
- Successfully closed multiple sales deals, resulting in a significant increase in revenue for the company.
- Developed a deep understanding of the products and services offered, enabling me to effectively address customer needs and concerns.
Customer Service Supervisor
Best Foot forward LLC
10.2021 - 01.2023
- Maintained a positive and professional demeanor, even in challenging situations.
- Played a crucial role in the healthcare system by ensuring that patients receive comprehensive and continuous care.
- Scheduling appointments, managing health risk assessments, and communicating with different healthcare providers.
- To act as the main point of contact for patients, helping them navigate the healthcare system and providing support and education about their health plan.
Operations manager
Consumer Financial Services
01.2016 - 04.2021
- Experience in evaluating loan applications, verifying applicant information, and ensuring compliance with lending regulations. Proficient in processing loan documentation and maintaining accurate records.
- Strong ability to communicate with clients to understand their financial needs, explain loan terms, and provide solutions. Skilled in handling customer inquiries and resolving any issues related to loans.
- Expertise in managing delinquent accounts, contacting borrowers to negotiate repayment plans, and implementing strategies to recover overdue payments. Familiar with legal and regulatory requirements for debt collection.
- Developed and monitored performance metrics to ensure alignment with organizational goals.
Education
Associates Of - Computer Science
St. Augustine College
02-2026
Skills
- Effective negotiation
- Effective communication
- Proficient in technology
- Time Management
- Strategic leadership
- Data gathering
- Collaboration with professionals
- Analytical
- Critical Thinking
- Customer service representation
- Accounts receivable
- Inventory tracking
- Auditing tasks
Languages
Spanish
Professional Working
Timeline
ABA Therapist
Action Behavior Centers
02.2025 - 07.2025
Customer Service Representative
Oncourse Home Solutions
06.2023 - 06.2024
Customer Service Supervisor
Best Foot forward LLC
10.2021 - 01.2023
Operations manager
Consumer Financial Services
01.2016 - 04.2021
Associates Of - Computer Science
St. Augustine College