Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Bianca James

Evanston

Summary

Hardworking employee enthusiastic about learning, always pursuing opportunities to learn new skills and contribute to group success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offers strong administrative, problem-solving abilities, relationship-building, understanding customer desires and providing customized solutions to build loyalty and Enhances customer experiences enhance customer experiences.



Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Development Representative

RenoFi
04.2024 - Current
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.

REALTOR

5I5J REALTY
05.2019 - Current
  • Full service REALTOR assisting clients in purchasing, selling, investing and renting real estate.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.

SERVICE CONSULTANT

FIELDS LEXUS
06.2019 - 01.2024
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Negotiated contracts with vendors to secure favorable terms on behalf of clients, delivering cost-effective solutions that met their specific requirements.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

REALTOR

KELLER WILLIAMS LINCOLN PARK
06.2018 - 05.2019
  • Full service REALTOR assisted clients in purchasing, selling, investing and renting real estate.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

SERVICE CONSULTANT

MCGRATH ACURA
03.2017 - 11.2017
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Negotiated contracts with vendors to secure favorable terms on behalf of clients, delivering cost-effective solutions that met their specific requirements.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

SERVICE CONSULTANT

AUTOBARN MAZDA
07.2015 - 03.2017
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
  • Boosted customer loyalty by providing exceptional support and personalized assistance.

EXPRESS LANE MANAGER

AUTOBARN VOLKSWAGEN
10.2014 - 07.2015
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

PERSONAL BANKER

TCF BANK
05.2013 - 10.2014
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
  • Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

Education

EVANSTON TOWNSHIP HIGH SCHOOL
Evanston, IL
06.2011

Skills

  • Complaint Resolution
  • Schedule Coordination
  • Customer Relations
  • Quality assurance
  • Multitasking capabilities
  • Active listening
  • Negotiation tactics
  • Multitasking and Organization
  • Sales Expertise
  • Account Management
  • Estimating Abilities
  • Cross-Selling and Upselling

Certification

ILLINOIS REALTOR

Awards

Mazda Customer Experience Expert- Reward for top 500 service consultants in the nation for providing exceptional service and with high volume of sales. Disney Institute Training CDK Microsoft Office Self Starter Ability to problem solve Team Player

Timeline

Sales Development Representative

RenoFi
04.2024 - Current

SERVICE CONSULTANT

FIELDS LEXUS
06.2019 - 01.2024

REALTOR

5I5J REALTY
05.2019 - Current

REALTOR

KELLER WILLIAMS LINCOLN PARK
06.2018 - 05.2019

SERVICE CONSULTANT

MCGRATH ACURA
03.2017 - 11.2017

SERVICE CONSULTANT

AUTOBARN MAZDA
07.2015 - 03.2017

EXPRESS LANE MANAGER

AUTOBARN VOLKSWAGEN
10.2014 - 07.2015

PERSONAL BANKER

TCF BANK
05.2013 - 10.2014

EVANSTON TOWNSHIP HIGH SCHOOL

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Bianca James