Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhavesh Patel

Skokie

Summary

Dynamic operations manager with a proven track record at Gicomo’s Italian Restaurant, excelling in strategic planning and customer service. Achieved high customer satisfaction ratings through effective issue resolution and implemented cost-saving initiatives, enhancing profitability while maintaining quality standards. Skilled in decision-making and data analysis, fostering strong supplier relationships for optimal results.

Overview

7
7
years of professional experience

Work History

Manager of Operations

Gicomo’s Italian Restaurant
11.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

Manager

Bravo Pizza & Italian Restaurant
07.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

General Store Manager

Shell Gas Station
07.2018 - 07.2022
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Monitored competitor activities to identify potential threats or opportunities for growth within the market.

Education

MBA - Financial Management

Goldey Beacom College
Wilmington, DE
05.2017

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Data analysis
  • Time management
  • Documentation and reporting

Timeline

Manager of Operations

Gicomo’s Italian Restaurant
11.2023 - Current

Manager

Bravo Pizza & Italian Restaurant
07.2022 - Current

General Store Manager

Shell Gas Station
07.2018 - 07.2022

MBA - Financial Management

Goldey Beacom College

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Bhavesh Patel