Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beyounce Cullum

Chicago

Summary

Professional specialist with strong focus on safeguarding assets and ensuring safety. Demonstrates reliability and adaptability, consistently meeting needs of dynamic environments. Excels in team collaboration, communication, and conflict resolution while maintaining high standards.

Overview

7
7
years of professional experience

Work History

Unarmed Security Officer

Prosegur
12.2023 - 06.2025
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Call Center Representative

Legacy Parking Company Llc
11.2020 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Remote Customer Service

Annuity Health
08.2018 - 09.2020
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Contributed to the overall success of the library''s mission by consistently providing exceptional customer service and prioritizing user needs.
  • Provided exceptional customer service by promptly addressing inquiries from authors, reviewers, editors, and other stakeholders.
  • Demonstrated Product or Service and showcased Type features to entice customers to buy.
  • Demonstrated excellent customer service skills when interacting with clients during consultations and project updates.
  • Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.

Education

Highschool Diploma - Highschool Diploma

Ombudsman HighSchool
Chicago, IL
05.2018

Skills

  • Report writing
  • Incident reporting
  • Property patrol
  • Maintaining order
  • Honest and dependable
  • Reliable and responsible
  • Customer service
  • Data entry
  • Detailed activity logs
  • Teamwork and collaboration

Timeline

Unarmed Security Officer

Prosegur
12.2023 - 06.2025

Call Center Representative

Legacy Parking Company Llc
11.2020 - 11.2023

Remote Customer Service

Annuity Health
08.2018 - 09.2020

Highschool Diploma - Highschool Diploma

Ombudsman HighSchool

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Beyounce Cullum