Bettyann Litzelman
Aurora
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
36
36
years of professional experience
Work History
Office Manager
Dad & Mom Mufflers. Inc
Aurora
06.1990 - 06.2026
- Managed daily office operations for a family-owned automotive service business.
- Coordinated schedules and appointments for technicians and service requests.
- Maintained customer records and handled billing inquiries efficiently.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw inventory management and ordered supplies for the shop.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer complaints or answered customers' questions.
- Planned and coordinated company events such as holiday parties and team-building activities. including holiday parties, team building activities .
Office Manager
Dad & Mom Mufflers. Inc
Aurora
06.1990 - 06.2026
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer complaints or answered customers' questions.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Computed balances, totals or commissions to support accounting team.
- Maintained filing system for records, correspondence and other documents.
Education
East Aurora High School
Aurora, ILSkills
- Office administration
- Billing management
- Bookkeeping
- Inventory control
References
References available upon request.
Timeline
Office Manager
Dad & Mom Mufflers. Inc
06.1990 - 06.2026
Office Manager
Dad & Mom Mufflers. Inc
06.1990 - 06.2026
East Aurora High School