Betsy Rodriguez
Chicago
Summary
Skilled Patient Registration Representative with significant experience in healthcare settings. Demonstrated ability to accurately collect and record patient information, schedule appointments, and coordinate insurance verification. Known for strong interpersonal skills, efficiency, and capacity to maintain patient confidentiality. Successfully improved overall patient satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Patient Registration Representative
Alivio Medical Center
Chicago
11.2024 - Current
- Managed high-volume inbound calls.
- Schedule, confirm, and reschedule patient appointments while coordinating with clinical staff to maintain efficient patient flow.
- Registered patients using electronic health record systems for accurate data entry.
- Educated patients on facility policies and procedures for a smooth registration experience.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Met daily call volume and accuracy. expectations
Florist Processor
Ashland Addison Florist
10.2021 - 07.2024
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Nurtured flowers to maintain quality and promote longevity.
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions. - Boosted team productivity with clear communication, delegation of tasks, and time management skills.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Streamlined order processing by implementing an efficient system for tracking client requests and delivery schedules.
Dental Assistant
Smile Lee Faces
03.2014 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties specifically with our children patients.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Janes Adams High School
Chicago, IL06.2012
Skills
- Data entry
- Keyboarding
- Medical terminology
- Patient relations
- Time management
- Telephone etiquette
- Problem solving
- HIPAA compliance
- Patient registration
- Flower arranging
- Inventory maintenance
- Attention to detail
- Appointment scheduling
- Dental terminology knowledge
Languages
- English
- Spanish
Timeline
Patient Registration Representative
Alivio Medical Center
11.2024 - Current
Florist Processor
Ashland Addison Florist
10.2021 - 07.2024
Dental Assistant
Smile Lee Faces
03.2014 - 03.2020
High School Diploma -
Janes Adams High School