Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betsy Ramirez Esparza

Bethalto

Summary

I am a front desk associate with 3 years of experience in customer service and hospitality management. I have a proven the ability to build a strong relationship with clients and enhance guest experiences through great communication and organizational skills. I also demonstrated leadership as a lead shift supervisor, well trained at managing stress, and resolving issues efficiently. Bilingual in English and Spanish, committed to providing exceptional service also. I love greeting and talking to people.

Overview

3
3
years of professional experience

Work History

Front Desk Assistant

Roma’s Pizza
09.2024 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Shift Leader Manager

Weathervane Ice Cream
06.2022 - 09.2024
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
  • Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
  • Excelled in every store position and regularly backed up front-line staff.

Education

Civic Memorial High School
Bethalto, IL
05.2025

Skills

  • Excellent communication
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Multitasking and organization
  • Cash handling
  • Complaint resolution
  • Customer service
  • Payment processing
  • Appointment setting
  • Calendar management
  • Language fluency
  • Scheduling
  • Work prioritization
  • Payment verification
  • Listening skills
  • Word processing
  • Fluent in language and language
  • Confidentiality
  • Guest services
  • Oral and written communications
  • Credit and cash payments
  • Front desk management
  • Guest relations
  • Hospitality best practices
  • Training and mentoring
  • Hospitality service expertise
  • Sales expertise
  • Information protection
  • Problem-solving
  • Relationship building
  • Detail-oriented
  • Customer service management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Assistant

Roma’s Pizza
09.2024 - Current

Shift Leader Manager

Weathervane Ice Cream
06.2022 - 09.2024

Civic Memorial High School

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Betsy Ramirez Esparza