Betsy Onley
Freeport
Summary
Meticulous administrative professional known for exceptional attention to detail and strong communication skills. Successfully managed confidential documents and maintained efficient scheduling for medical staff, driving operational excellence. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
FHN Memorial Hospital
Freeport
06.2001 - Current
- Managed scheduling for medical staff and patient appointments efficiently.
- Coordinated communication between departments and external stakeholders effectively.
- Maintained patient records with attention to detail and confidentiality standards.
- Assisted in organizing hospital events and training sessions for staff members.
- Processed incoming correspondence, prioritizing urgent requests promptly.
- Utilized electronic health record systems to update and retrieve patient information accurately.
- Provided administrative support to management by preparing reports and presentations consistently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Compiled data from various sources into organized reports for review by management team.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
High School Diploma -
Aquin
Freeport, IL05-2001
Skills
- scheduling management
- electronic health records
- data entry and management
- correspondence handling
- office equipment maintenance
- customer relationship management
- communication coordination
- team collaboration
- problem solving
- time management
- attention to detail
- maintenance of confidentiality
- Critical thinking
- Data entry documentation
- Documentation and recordkeeping
- Scheduling
- Professional communication
- Deadline oriented
- Administrative improvement
- Prioritization
- Strong interpersonal skills
- Confidential document control
- Phone call answering
- Highly organized
- Data collection
- Meticulous attention to detail
References
References available upon request.
Timeline
Administrative Assistant
FHN Memorial Hospital
06.2001 - Current
High School Diploma -
Aquin