Bethany Walter

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Promoted to a Shift Lead in May of 2025

• Completed store opening and closing procedures and balanced tills.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Obtained "PERColator" (Training Manager) and Store Manager certifications through Biggby Coffee in July of 2025

• Trained new hires to perform cross-training exercises with experienced workers.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Enhanced team productivity by implementing innovative training strategies that catered to diverse learning styles.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

• Promoted to Head Student Manager in February of 2024. This position holds the same responsibilities as a Student Manager, but oversees all student-related needs including scheduling, training, complaints/concerns, etc.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Mentored new team members for career advancement, fostering a pipeline of future leaders within the organization.

• Worked in team environment to maintain high levels of productivity.
• Took and followed detailed directions from others.
• Maintained tidy and organized environment to comply with cleanliness standards.
• Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
• Operated cash register to manage payments and provide receipts for proof of transaction.

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
• Assisted students in developing study skills and strategies.