Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Van Sickle

Hometown,IL

Summary

Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.

Overview

18
18
years of professional experience

Work History

Scare Actor

Zombie Army Productions
09.2024 - 11.2024
  • Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
  • Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Worked with various special effects, fog, strobes and loud sounds.
  • Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.

Administrative Assistant

Associated Medical Centers of Illinois
06.2021 - 05.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed approximately 30 incoming calls, emails and faxes per day
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Enhanced departmental organization through meticulous record-keeping related to imaging studies completed or pending.
  • Demonstrated adaptability in supporting various types of exams including neurology, orthopedic, pediatric cases among others.
  • Enhanced patient comfort by providing clear instructions and answering questions regarding MRI procedures.
  • Assisted in maintaining an efficient workflow by preparing patients for scans and ensuring proper positioning.
  • Maintained a clean work environment by routinely sanitizing exam rooms and equipment in accordance with established protocols.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
  • Prepared patients for MRI procedures and monitored their condition during the scan.

Office Manager

Conerstone Integrative Health
04.2019 - 12.2022
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained and updated patient records for accurate, current medical histories.
  • Conducted insurance verification and pre authorizations and managed patient charts.
  • Managed approximately 20 incoming calls and emails per day

Office Manager

National Lymphatic Centers
04.2019 - 09.2019
  • Managed inventory and supply orders, reducing waste and maintaining optimal stock levels for seamless operation.
  • Managed client records and ensured strict confidentiality of sensitive personal information for a trustworthy and professional experience.
  • Coordinated special events such as open houses or promotional giveaways to increase public exposure of the facility''s offerings.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Maintained front desk workstation by keeping it clean and organized.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Meet Cutter

Sam's Club
10.2016 - 04.2019
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.

Store Manager

Dollar Tree
12.2014 - 10.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Dollar Tree
04.2007 - 12.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Amos Alonzo Stagg High School
Palos Hills, IL
06-2003

Skills

  • Patient care and confidentiality
  • Appointment scheduling
  • HIPAA compliance
  • Patient demographics
  • Workflow coordination
  • Patient scheduling
  • Patient confidentiality adherence
  • Medical office management
  • Medical records management
  • Data entry efficiency
  • File maintenance
  • Professionalism and discretion
  • Medical office equipment usage
  • Scheduling expert
  • Mail distribution
  • Phone and email etiquette

Timeline

Scare Actor

Zombie Army Productions
09.2024 - 11.2024

Administrative Assistant

Associated Medical Centers of Illinois
06.2021 - 05.2024

Office Manager

Conerstone Integrative Health
04.2019 - 12.2022

Office Manager

National Lymphatic Centers
04.2019 - 09.2019

Meet Cutter

Sam's Club
10.2016 - 04.2019

Store Manager

Dollar Tree
12.2014 - 10.2016

Assistant Store Manager

Dollar Tree
04.2007 - 12.2014

High School Diploma -

Amos Alonzo Stagg High School

Similar Profiles

CREATE PROFILE
Beth Van Sickle