Beth Johnson
Lake in the Hills
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
PROCEDURE SCHEDULER
NORTHWESTERN MEDICINE
01.2025 - Current
- Coordinate scheduling for outpatient procedures for patients.
- Maintain procedure calendars and schedules to ensure efficient patient appointments.
- Verify patient eligibility for coverage of services prior to scheduling procedures.
- Monitor procedure cancellations and initiate follow-up procedures proactively.
- Process cancellations and reschedules within required timeframes.
- Respond to patient inquiries about procedure availability, enhancing patient experience and satisfaction.
- Advise patients about preparation requirements before undergoing a procedure.
- Follow up with patients after their scheduled appointment or procedure.
- Utilize electronic health records systems to update patient data and procedure information.
- Manage multiple queues simultaneously while ensuring timely response times.
- Maintain communication with providers, technicians, and other staff members on a daily basis.
- Resolve conflicts between patient needs and provider availability.
- Work closely with hospital personnel to ensure accurate scheduling of procedures.
- Ensure compliance with facility policies and procedures related to patient scheduling.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
PATIENT SERVICE REPRESENTATIVE
NORTHWESTERN MEDICINE
05.2024 - 01.2025
- Greet patients upon arrival and direct them to the appropriate area.
- Verify insurance information, collected payments, and scheduled appointments.
- Schedule patient appointments over the phone and in person, maximizing productivity.
- Assist with scheduling follow-up appointments according to provider availability.
- Provide customer service by answering patient questions and addressing concerns.
- Assist with the completion of medical forms and records.
- Review patient accounts for accuracy on a regular basis.
- Respond promptly to emails from patients regarding appointment changes or cancellations.
- Answer incoming calls in a professional manner.
- Ensure that all necessary paperwork was completed prior to patient visits.
- Maintain accurate records of services provided during each visit or procedure.
- Scan documents into electronic health record system as needed.
- Scan complete forms, identification and insurance cards, maintaining patient documents folder.
- Perform administrative duties such as filing, faxing, and photocopying.
- Adhere to HIPAA regulations when handling confidential patient information.
HEALTH UNIT COORDINATOR
NORTHWESTERN MEDICINE
09.2022 - 05.2024
- Executed unit-based reception, clerical, medical record, and patient registration functions to support efficient operations.
- Setting priorities and handling emergency situations in a calm manner.
- Communicate with all levels of staff and patients and their families.
- Observes patient confidentiality rules and Release of Information data.
- Retrieved lab results from the computer and informed the nurse to facilitate timely patient care.
- Prepares medical records for new admissions and disassembles the chart and forwards to Medical Records upon patient discharge.
- Entered and verified orders on the computer, ensuring accurate and prompt delivery of medications and supplies.
CONSUMER LOAN OFFICER
CORPORATE AMERICA FAMILY CREDIT UNION
03.2018 - 10.2020
- Evaluate and approve/deny member loan requests in accordance with the credit union's policies and procedures
- Ensure that all loans are processed in compliance with federal and state laws and regulations
- Audit loan files for compliance and completeness
- Counseled members on credit history, providing tailored solutions and guidance
- Followed up on loan requests, ensuring timely processing and disbursement
- Promoted debt cancellation, MRC, GAP, and all other credit union products/services to members.
- Collaborated with lending staff to enhance turnaround time and streamline loan processing
- Resolve member problems by obtaining information and researching records until the matter is resolved
REAL ESTATE LOAN PROCESSOR
CORPORATE AMERICA FAMILY CREDIT UNION
03.2015 - 05.2018
- Processing of first mortgage and home equity loans
- Review new loan files to ensure compliance with federal and state compliance regulations
- Evaluate loan documentation and its impact on the file from an underwriting and closing perspective
- Verify income, assets, employment, and liabilities
- Submit files to underwriting in their proper order and ensure that they are submitted in a condition that will result in an approval
- Identified necessary documents to meet condition requirements
- Analyzed property appraisals within 24 hours of receipt to facilitate timely loan processing
- Schedule closings and prepare files for closing including ensuring that all required documents are ordered and received, review of title work, and insurance documents
- Communicated with management, loan officers, and members regarding file status to ensure transparency and collaboration
MORTGAGE PROCESSOR
AMERICAN FIDELITY MORTGAGE SERVICES, INC.
12.2020 - 11.2011
- Processing residential mortgage loans -purchases and refinances (Conventional, FHA, VA, USDA).
- Reviewed new loan files to ensure compliance with federal and state regulations, minimizing risk of discrepancies.
- Evaluate loan documentation and its impact on the file from an underwriting and closing perspective.
- Verify income, assets, employment, and liabilities.
- Analyzed property appraisals within 24 hours of receipt to expedite loan processing and enhance decision-making.
- Submit files to underwriting their proper order and ensure that they are submitted in a condition that will result in an approval.
- Revised disclosure documents to maintain compliance with federal and state requirements.
- Schedule closings and prepare files for closing, including ensuring that all required documents are ordered and received, review of title work, and insurance documents.
Education
A.A. -
ELGIN COMMUNITY COLLEGE
ELGIN, ILLINOIS05-2001
DIPLOMA -
ELGIN HIGH SCHOOL
ELGIN, ILLINOIS06-1996
Skills
- Administrative tasks
- Data verification
- Encompass software
- Microsoft Office
- Time management
- Detail orientation
- Customer service
- Team collaboration
- Organized
- Adaptability
- Reliable
- Communication
- Work ethic
Timeline
PROCEDURE SCHEDULER
NORTHWESTERN MEDICINE
01.2025 - Current
PATIENT SERVICE REPRESENTATIVE
NORTHWESTERN MEDICINE
05.2024 - 01.2025
HEALTH UNIT COORDINATOR
NORTHWESTERN MEDICINE
09.2022 - 05.2024
MORTGAGE PROCESSOR
AMERICAN FIDELITY MORTGAGE SERVICES, INC.
12.2020 - 11.2011
CONSUMER LOAN OFFICER
CORPORATE AMERICA FAMILY CREDIT UNION
03.2018 - 10.2020
REAL ESTATE LOAN PROCESSOR
CORPORATE AMERICA FAMILY CREDIT UNION
03.2015 - 05.2018
A.A. -
ELGIN COMMUNITY COLLEGE
DIPLOMA -
ELGIN HIGH SCHOOL