Summary
Overview
Work History
Education
Skills
Timeline
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Beth Eldredge

Pekin

Summary

Dynamic retail professional with proven expertise in customer service and cash handling at Menards. Recognized for enhancing customer satisfaction and increasing sales through effective communication and conflict resolution. Reliable team player with a flexible schedule, adept at managing high-volume transactions while maintaining accuracy and a welcoming atmosphere.

Overview

12
12
years of professional experience

Work History

Retail Cashier

Menards
11.2013 - Current
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Pekin Community High School
Pekin, IL

Skills

  • Customer service
  • Flexible schedule
  • Teamwork and collaboration
  • Reliability and punctuality
  • Basic math proficiency
  • Cash handling expertise
  • Payment processing
  • Returns processing
  • POS system operation
  • Check processing
  • Quick learner
  • Conflict resolution
  • Friendly and outgoing

Timeline

Retail Cashier

Menards
11.2013 - Current

Pekin Community High School

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Beth Eldredge