Beth Bond
Thompsonville
Summary
Adept at streamlining operations and enhancing efficiency, I leveraged my analytical research and exceptional organizational skills at Ferrell Hospital to significantly improve data management processes. My proven track record in fostering strong relationships through effective communication and meticulous attention to detail has consistently enhanced team productivity and service delivery.
Experienced with administrative support, coordination, and task management. Utilizes excellent organizational skills to improve efficiency and streamline workflows. Track record of fostering effective communication and collaboration within teams.
Professional support specialist prepared for this role with strong foundation in administrative and operational assistance. Proven expertise in streamlining processes and facilitating effective communication across teams. Focused on collaborative efforts and adapting to changing requirements, ensuring consistent and reliable results.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AMSA position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Marion VA Health Care System
09.2023 - Current
- Perform clerical organization, answer phones and file documentation for program manager and staff.
- Prepare agendas, type minutes for a variety of committees/councils, maintain calendars to prepare for meetings and events.
- Communicate clearly and effectively with Veterans, program staff, nurses, mid-levels, and physicians within multiple disciplines through written, electronic, by phone and in person correspondence.
- Independently manage multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Able to operate multiple computer systems and programs including CPRS, JPRS, Vista, Outlook, Word, Excel and TEAMS.
- Gather program data to be utilized for weekly, monthly, quarterly and yearly reports.
- Serve as a liaison between the program team, other departments, internal and external agencies, fostering strong working relationships and ensuring clear communication channels.
- Actively participate in training sessions to enhance professional skills that positively impact job performance.
- Work independently to gather information regarding Veteran experience to ensure quality care is being provided to every Veteran served.
- Extensive knowledge of medical terminology which provides understanding of diagnoses and procedures necessary to properly care for Veterans needs with clinician time slot consideration. This knowledge is crucial with the language utilized by clinicians within the VA Health Care System and beyond.
- Maintain accurate records of project documents, facilitating easy access to essential information for all involved.
- Pride myself in compassionate care of all Veterans, listening patiently to their concerns and collaborating with necessary staff to address and remediate any issues.
- Advanced knowledge of Standard Operating Procedures to ensure quality care is provided with collaboration internally and externally for the access of care.
- Streamlined meeting preparations, ensuring all necessary materials were available and objectives were clear.
- Support compliance efforts by maintaining up-to-date knowledge of policies.
- Proofread and edit documents for multiple coworkers to ensure accuracy and grammar in reports.
Executive Secretary
Ferrell Hospital
10.2015 - 08.2023
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
- Collated and distributed agendas and minutes for all executive meetings.
- Organized and updated schedules for executives.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Coordinated travel arrangements and bookings for executive staff.
- Contributed to company growth by actively participating in the development of strategic plans and initiatives.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Facilitated smooth onboarding for new executives by preparing orientation materials and coordinating introductions.
- Enhanced team collaboration by organizing regular cross-departmental meetings.
- Improved accuracy of minutes and reports with thorough review and editing practices.
- Maintained strict confidentiality of sensitive information, safeguarding company and client data.
- Implemented new scheduling system for conference rooms, reducing conflicts and maximizing usage.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
Medical Records Clerk
Ferrell Hospital
12.2014 - 10.2015
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Converted paper records to digital format, contributing to more efficient retrieval system.
Medical Scribe Assistant
Ferrell Hospital
10.2014 - 12.2014
- Assisted in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
- Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
- Demonstrated adaptability by working effectively under various clinical environments alongside different specialties including primary care, emergency medicine, and specialty clinics.
- Assisted in minimizing potential errors through vigilant proofreading of all dictated reports before submission into EHR systems.
- Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
- Promoted a positive work environment by collaborating closely with colleagues to maintain smooth clinic operations.
- Contributed to the overall efficiency of the practice by completing additional administrative tasks such as answering phones, filing paperwork, and managing office supplies inventory as needed.
- Supported physicians in delivering efficient healthcare by transcribing diagnostic results and treatment plans.
- Improved the accuracy of patient data by diligently updating their medical histories and demographic information.
Medical Transcriptionist
Ferrell Hospital
11.2004 - 10.2014
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Contributed to a professional work environment by consistently meeting deadlines and maintaining open communication with supervisors and colleagues.
- Maintained security and privacy of records to protect patients and providers.
- Developed expertise in various specialty areas, adapting transcription style to cater to specific medical disciplines.
- Translated medical jargon into correct terminology.
- Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects.
- Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
- Served as a reliable resource for new team members, offering guidance on best practices in medical transcription processes.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Facilitated seamless communication between healthcare providers by maintaining up-to-date and accurate medical records.
- Ensured accurate medical records by transcribing audio recordings of medical professionals, contributing to high-quality patient care.
- Streamlined patient care processes by providing timely and accurate medical transcriptions for physician review.
- Maintained high level of accuracy in transcriptions, ensuring that patient care decisions were based on reliable information.
- Reduced errors in medical records by conducting thorough reviews and corrections of transcriptions before submission.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Communicated with healthcare providers to clarify information and resolve issues.
- Maintained accurate and complete medical records to comply with regulations and standards.
Education
Medical Transcription Certificate - Medical Transcription
John A Logan College
Carterville, IL05-1988
Skills
- Customer service
- Office administration
- Report preparation
- Analytical research
- Document management
- Program files maintenance
- Records management
- Scheduling management
- Appointment scheduling
- Data analysis
- Meeting facilitation
- Document retrieval
- Meeting arrangements
- Materials creation
- Meeting logs management
- Memo preparation
- Administrative support
- Excel spreadsheets
- Professional and mature
- Filing and data archiving
- Calendar management
- Strong problem solver
- Support services
- Spreadsheet management
- Materials distribution
- Database maintenance
- Proofreading
- Multi-line phone proficiency
- Administrative background
- Mail handling
- Meeting planning
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Interpersonal communication
- Time management abilities
- Scheduling coordination
- Adaptability
- Written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Lean Six Sigma Certification
- Basic Life Support Certification (BLS)
Languages
English
Timeline
Program Support Assistant
Marion VA Health Care System
09.2023 - Current
Executive Secretary
Ferrell Hospital
10.2015 - 08.2023
Medical Records Clerk
Ferrell Hospital
12.2014 - 10.2015
Medical Scribe Assistant
Ferrell Hospital
10.2014 - 12.2014
Medical Transcriptionist
Ferrell Hospital
11.2004 - 10.2014
- Lean Six Sigma Certification
- Basic Life Support Certification (BLS)
Medical Transcription Certificate - Medical Transcription
John A Logan College
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