Besnike Dalipi

• Supported clinical staff during procedures by preparing instruments and maintaining sterile environments.
• Coordinated patient intake processes, collecting relevant information and verifying insurance coverage.
• Trained new staff on office protocols and electronic health record systems to enhance team efficiency.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered and transcribed phone messages and relayed to appropriate personnel.
• Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
• Prepared and processed patient referrals and transfer requests.
• Obtained payments from patients and scanned identification and insurance cards.
• Administered injections, medications and lab draws.
• Performed EKG's. hearing and vision tests.
• Measuring and monitoring vitals.
• Basic wound care, including applying dressings and removing sutures.

• Administered patient care, including vital sign monitoring and medical history documentation.
• Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
• Educated patients on treatment plans, medication usage, and preventive health measures.
• Measuring and monitoring vital signs.
• Administering injections.
• Performed vision, hearing tests and lab draws.
• Trained new staff on clinical protocols and office procedures to enhance team performance.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Collected and documented patient medical information such as blood pressure and weight.
• Measured patient spirometry.

• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Administered patient care, including vital sign monitoring and medical history documentation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Performed medical records management, including filing, organizing and scanning documents.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Collected and documented patient medical information such as blood pressure and weight.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education/College

Schoolcraft College

May 2014

• Associates in Applied Science
• 3.5 GPA

Certificates

• Medical Assistant Certificate, National Center for Competency testing