Besnike Dalipi
Rockton
Summary
Detail-oriented Medical Assistant with strong clinical and administrative skills, including patient care, vitals, EHR documentation, scheduling, and insurance coordination. Skilled using Nextech, eClinicalworks and Aprima software. Adept at supporting physicians, improving patient flow, and maintaining a professional, patient-centered environment. Known for reliability, accuracy, and excellent communication. Demonstrated effective communication and problem-solving skills in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Medical Assistant/Receptionist
Meininger Plastic Surgery
04.2020 - 10.2025
- Supported clinical staff during procedures by preparing instruments and maintaining sterile environments.
- Coordinated patient intake processes, collecting relevant information and verifying insurance coverage.
- Trained new staff on office protocols and electronic health record systems to enhance team efficiency.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered and transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Administered injections, medications and lab draws.
- Performed EKG's. hearing and vision tests.
- Measuring and monitoring vitals.
- Basic wound care, including applying dressings and removing sutures.
Medical Assistant
Farmington Family Physicians
01.2014 - 03.2020
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
- Educated patients on treatment plans, medication usage, and preventive health measures.
- Measuring and monitoring vital signs.
- Administering injections.
- Performed vision, hearing tests and lab draws.
- Trained new staff on clinical protocols and office procedures to enhance team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient spirometry.
Medical Assistant
Gavini Pediatric & ADHD Clinics
01.2010 - 12.2014
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Administered patient care, including vital sign monitoring and medical history documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Applied Science
Schoolcraft College
Livonia, MI05-2014
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
Timeline
Medical Assistant/Receptionist
Meininger Plastic Surgery
04.2020 - 10.2025
Medical Assistant
Farmington Family Physicians
01.2014 - 03.2020
Medical Assistant
Gavini Pediatric & ADHD Clinics
01.2010 - 12.2014
Associate of Science - Applied Science
Schoolcraft College