Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bernard Mason

Chicago,IL

Summary

Diligent Sales Lead with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Concierge

One Chicago
09.2024 - Current
  • Guest greeting and check-in/check-out assistance: Welcoming guests upon arrival, providing information about the property, handling check-in procedures, and facilitating check-out process.
  • Information provision: Answering guest questions about local restaurants, shops, attractions, transportation options, and area events.
  • Reservation management: Making dinner reservations at local restaurants, booking show tickets, arranging transportation, and scheduling tours based on guest requests.
  • Concierge services: Assisting with luggage handling, package delivery, mail services, and special requests like flower arrangements or room service.
  • Building management liaison: Communicating with building management regarding maintenance issues, resident concerns, and visitor access.
  • Telephone management: Answering phone calls promptly, taking messages, and directing inquiries to appropriate personnel.
  • Customer service focus: Maintaining a positive and helpful attitude, resolving guest issues promptly, and ensuring guest satisfaction.
  • Managed guest check-ins and check-outs, ensuring seamless arrival and departure experiences.

Caregiver

Oakwood Village Assisted Living and Memory Care
09.2023 - 07.2024
  • Personal care: You will assist with activities such as bathing, dressing, and toileting, ensuring their hygiene and dignity are maintained.
  • Medication management: You will administer medications as prescribed, keeping track of dosages and any potential side effects.
  • Emotional support: You will provide a compassionate presence, offering reassurance and comfort to individuals who may experience confusion or anxiety due to their memory loss.
  • Safety monitoring: You will be vigilant in ensuring their environment is safe, identifying and addressing any hazards that may pose a risk.
  • Regular medical monitoring: Keeping a close eye on the individual's health is important in detecting any changes or potential issues. This includes monitoring vital signs, such as blood pressure and heart rate, as well as observing for any signs of discomfort or distress.
  • Medication management: It is your responsibility to ensure that medications are taken as prescribed. This includes administering the correct dosage at the right time, monitoring for any side effects or adverse reactions, and keeping track of medication schedules.
  • Caregiver training: To effectively fulfill your role in medical monitoring and medication management, it is important to undergo proper training. This will equip you with the knowledge and skills needed to handle medications safely and accurately, as well as recognize and respond to any medical emergencies that may arise.
  • Collaboration with healthcare professionals: As a caregiver, you are an integral part of the healthcare team. Regular communication and collaboration with doctors, nurses, and pharmacists are essential for providing the best possible care and ensuring that the individual's medical needs are met.

Field Canvasser

Ridge Top Exteriors
01.2022 - 09.2023
  • Approach the public: When working as a field canvasser, professionals approach the public in a variety of settings. They may drive around neighborhoods to canvass an area for prospective customers, or they may also approach people in an outdoor plaza, for example.
  • Learn scripts: An employer may require canvassers to learn and recite sales statements and scripts. These typically align with their company's standards to help inform the public about its products or other offerings.
  • Conduct cold calls: These professionals often complete cold calls, which is a sales call to a prospective customer. The intention of this blind call is to convince consumers to make a purchase for a service or product or to vote in a certain fashion.
  • Attend industry events: Canvassers often set up company booths at an industry conference or exposition. This helps showcase a product to persuade prospective customers to buy particular goods.
  • Promote products: As a canvasser, it's often helpful to verbally promote your products. This includes upselling your goods, which is a sales tactic used to convince consumers to buy more expensive products or add-ons for existing goods.
  • Meet quotas: When working as a field canvasser, you typically aim to meet a certain sales quota. This usually entails garnering a specific minimum amount of money or number of clients for your employer.

Medication Aide, Activity Curator

Productive Living Systems
02.2020 - 05.2021
  • Take care and mediate elderly clients and the youth
  • Plan and attend meetings with clients and care teams to better support client
  • Cook and make meals
  • Create Activities for clients to partake in
  • Assemble with HR to give updates about the clients and specific house I helped
  • Administer medications to all clients with needs

Server

Applebee’s Bar/Grill
01.2019 - 12.2020
  • Cater to the needs of the customer, take orders, clean tables, time efficient with multiple table, remember exact orders

Landscaper Laborer

CURB APPEAL
05.2019 - 08.2019
  • Laying Sod Installation
  • Build and level natural stone walls
  • Digging locations for tree and plant installation
  • Chopping trees

Carpenter Apprentice

Freise Builders
05.2017 - 08.2019
  • Blueprint reading: Interpreting construction plans and drawings to understand project requirements.
  • Material selection: Choosing appropriate wood types and sizes for different applications.
  • Measuring and cutting: Accurately measuring and cutting lumber using power tools like saws and miter saws.
  • Basic carpentry techniques: Learning fundamental skills like framing, rough carpentry, trim installation, and finish carpentry.
  • Tool maintenance: Properly caring for and maintaining hand and power tools.
  • Safety procedures: Adhering to safety protocols on the job site, including proper lifting techniques and use of personal protective equipment.
  • Job site preparation: Cleaning and organizing work areas.
  • Following instructions: Working under the guidance of a journeyman carpenter to complete tasks as directed.
  • Problem-solving: Identifying and resolving issues that arise during construction.
  • Physical stamina: Ability to lift heavy materials and work in various positions for extended periods.

Sales Representative

Planet Fitness
09.2018 - 01.2019
  • Book new members
  • Answering customers complaints and or questions
  • Inform corporate of club necessities
  • Cleaning

Camp Counselor (Seasonal)

Chandler Neuburger (Zombie Camp, Sports Camp, Kolidescope Camp)
05.2017 - 08.2017
  • Teach survival tactics (Tying knots, setting traps, etc...)
  • Creating Fun games for Kids to play
  • Monitoring child
  • Being Fun and understanding

Washer/Detailer

Suds car Wash
06.2015 - 11.2015
  • Detail entire car and tires
  • Power wash and scrubbing whole vehicle
  • Dry with no excess cotton debris

Education

Associate's degree - Health Science

Marian College of Fond du Lac
Fond du Lac, WI
01.2019

High school diploma or GED - undefined

Evanston Twp High School
Evanston, IL
06.2017

Skills

  • Team player attitude
  • Conflict resolution
  • Exceptional communication
  • Strong multitasking
  • Calendar management
  • Customer service
  • Concierge services
  • Training and mentoring
  • Time management
  • Front office support
  • Marketing
  • Problem-solving skills

Certification

CPR Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk Concierge

One Chicago
09.2024 - Current

Caregiver

Oakwood Village Assisted Living and Memory Care
09.2023 - 07.2024

Field Canvasser

Ridge Top Exteriors
01.2022 - 09.2023

Medication Aide, Activity Curator

Productive Living Systems
02.2020 - 05.2021

Landscaper Laborer

CURB APPEAL
05.2019 - 08.2019

Server

Applebee’s Bar/Grill
01.2019 - 12.2020

Sales Representative

Planet Fitness
09.2018 - 01.2019

Carpenter Apprentice

Freise Builders
05.2017 - 08.2019

Camp Counselor (Seasonal)

Chandler Neuburger (Zombie Camp, Sports Camp, Kolidescope Camp)
05.2017 - 08.2017

Washer/Detailer

Suds car Wash
06.2015 - 11.2015

High school diploma or GED - undefined

Evanston Twp High School

Associate's degree - Health Science

Marian College of Fond du Lac

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Bernard Mason