Bernadette Thomas
Chicago
Summary
Results-oriented Insurance Broker seeking employment with top-tier insurance agency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Broker
Zing Health
Chicago
09.2024 - Current
- Exceeded AEP goal by over 50%.
- Served as a point of contact and resolved customer inquiries regarding policy changes or coverage issues.
- Built relationships with external parties, such as coordinators and facility managers.
- Evaluated and pursued sales leads obtained through direct referrals, networking and marketing.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Drug and Alcohol Technician
Mobile Health and Testing Services
Joliet
01.2021 - 04.2024
- Coordinated drug testing procedures, ensuring compliance with DOT and NON-DOT regulations and accurate specimen collection.
- Administered breath and alcohol tests, upholding high standards of confidentiality and sensitivity when managing personal information.
- Reviewed and maintained client documentation for accuracy, legibility, and organization, guaranteeing adherence to regulatory standards.
- Trained new collectors in best practices, contributing to the consistency and quality of testing processes.
Store Manager
Aldi
Evergreen Park
09.2016 - 11.2019
- Enhanced store performance by leading a remodeling initiative, resulting in a 65% sales increase and consistently surpassing productivity targets.
- Cultivated a team-oriented environment with one of the division's lowest turnover rates through effective recruitment, training, and motivational strategies.
- Oversaw operational excellence, ensuring compliance with GMP, optimizing inventory management via FIFO principles, and controlling expenditures within budgetary constraints.
Shift Manager
Aldi
Evergreen Park
01.2012 - 09.2016
- Supervised team members to enforce adherence to quality standards and safe work practices, enhancing productivity to align with business and customer demands.
- Delegated responsibilities to maintain orderly and visually appealing product displays, contributing to a streamlined and efficient store environment.
- Addressed and resolved customer issues with a focus on fostering and preserving strong customer relationships.
Education
Bachelor's - Fashion Design
International Academy of Design and Technology
Chicago, ILHigh School or Equivalent -
Okinawa Christian School International
Okinawa, JapanSkills
- Written and Verbal Communication
- Ability to Work Independently
- Time and Task Management
- Organization
- Customer Interaction
- Problem Solving
- Critical Thinking
- Flexibility
- Emotional Intelligence
- Attention to Detail
- Fluent in Japanese
Certification
Accident and Health Insurance Producer
Timeline
Insurance Broker
Zing Health
09.2024 - Current
Drug and Alcohol Technician
Mobile Health and Testing Services
01.2021 - 04.2024
Store Manager
Aldi
09.2016 - 11.2019
Shift Manager
Aldi
01.2012 - 09.2016
Bachelor's - Fashion Design
International Academy of Design and Technology
High School or Equivalent -
Okinawa Christian School International