Berenice J. Torres-Diaz
Chicago
Summary
Experienced Medical Assistant specializing in patient advocacy and electronic medical records management. Enhances patient experiences through effective communication and proactive problem-solving while maintaining confidentiality and safety. Delivers exceptional care and support in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
The University of Chicago Medicine
Chicago
09.2023 - Current
- Educated patients on treatment plans and health maintenance strategies to promote adherence and health outcomes.
- Measured vital signs and collected medical histories to ensure thorough preparation for examinations.
- Prepared and maintained accurate medical records to support effective patient care.
- Utilized electronic health record systems to document patient interactions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Head Cashier/Customer Service Representative
The Home Depot Inc
Chicago
04.2019 - 11.2022
- Supervised cashiers to ensure accurate and efficient transaction processing, contributing to a smooth checkout experience.
- Trained new cashiers on procedures and customer service standards, enhancing team readiness and service quality.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed returns, exchanges, and refunds per company policy, maintaining high customer satisfaction and trust.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Cashier Team Lead
Kohls Department Store
Burbank
08.2018 - 07.2021
- Balanced cashier drawers daily, confirming accuracy in cash handling to prevent discrepancies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained accurate transaction records, ensuring compliance with company policies and enhancing operational integrity.
- Answered customer calls, providing assistance with questions and orders to enhance customer experience.
Education
Medical Assistant Program -
City Colleges of Chicago
Chicago, IL06-2023
H.S. Diploma - Honors and/or AP courses
IHSCA
Chicago, IL06-2015
Skills
- Vital signs
- Medical terminology
- Electronic medical records
- Patient advocacy
- Records confidentiality
- Appointment setting
- Computer proficiency
- Safety and security awareness
- Problem solving
- Team collaboration
- Proactive approach
- Oral communication
Languages
Spanish
Professional
English
Professional
Certification
- CPR Certified
- CMAA Certified
Timeline
Medical Assistant
The University of Chicago Medicine
09.2023 - Current
Head Cashier/Customer Service Representative
The Home Depot Inc
04.2019 - 11.2022
Cashier Team Lead
Kohls Department Store
08.2018 - 07.2021
Medical Assistant Program -
City Colleges of Chicago
H.S. Diploma - Honors and/or AP courses
IHSCA