Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

BERENICE MARTINEZ

Chicago

Summary

Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

3
3
years of professional experience

Work History

Office Assistant

Metropolitan Family Services
Chicago
10.2023 - Current
  • Serve as the first point of contact, professionally greeting visitors, and managing a multi-line phone system to route calls accurately and promptly
  • Initiate and maintain communications with vendors to request and compare quotes, ensuring cost-effective purchasing decisions
  • Lead the intake and coordination process for donations, including item documentation, distribution planning, and community partner engagement
  • Assist with the secure updating of client records, including handling sensitive and confidential information with discretion
  • Maintain office supply inventory, and oversee replenishment, ensuring uninterrupted operations
  • Coordinate staff calendars and arrange logistics for internal meetings, client appointments, and legal consultations using Microsoft Outlook
  • Support event planning, including venue research, vendor selection, catering, registration tracking, and on-site setup
  • Instruct and mentor interns to help them develop essential administrative and communication skills
  • Organize and maintain filing systems—both physical and digital—for case management and agency documentation
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies

Technical Consultant

GoHealth
07.2023 - 08.2023
  • Managed intake and tracking of 200+ laptops per week, maintaining a 1-day turnaround time.
  • Conducted diagnostics, imaging, RAM upgrades, and inspections to ensure optimal performance.
  • Supervised audits of laptop upgrades and coordinated workflow across departments.
  • Collaborated with Project Managers to ensure timely and organized delivery of IT projects.

Supplier Security Risk Analyst

LinkedIn
03.2022 - 05.2023
  • Utilize Vendor Risk Assessment (VRA) to gather information and assess the vendor's framework and policies, ensuring alignment with company standards.
  • Provide guidance to vendors on using internal tools to supply necessary documentation such as ISO 27001, SOC 2 Type 2, and penetration testing as part of continuous monitoring efforts.
  • Document risks and recommendations based on vendors' lack of controls in VRA responses.
  • Maintain a record of remediation efforts by creating issues and tracking progress.
  • Develop and implement risk security best practices through process automation and runbook creation.

Education

Computer Applications - Advanced Excel, Business Writing, Public Speaking, Professional Skills, IT including CIS 201 specializes in Computer Components and Software Usage

Year Up
Chicago, IL
01.2022

Associate - computer information systems

Harry S Truman College
Chicago, IL
05.2018

Skills

  • Okta and VPN management
  • Microsoft Office Suite
  • Confluence and Jira
  • ServiceNow expertise
  • Data visualization
  • Team coordination
  • Cross-functional collaboration
  • Documentation practices
  • Strategic planning
  • Stakeholder communication
  • Problem-solving methodologies
  • Event planning
  • Schedule management
  • Project coordination

Volunteer Experience

  • The Bloc, Chicago, IL, Volunteer, 12/01/21, Present, Coordinated food and resource distribution for local families; managed group volunteers, created media posts, and contacted businesses for potential donations.
  • PAW Center, Chicago, IL, Volunteer, 04/01/23, 04/30/23, Led a team to clean and sanitize animal rooms; managed feeding schedules and provided enrichment for shelter dogs.
  • Frida Kahlo Community Org, Chicago, IL, Volunteer, 05/01/20, Present, Assisted DACA recipients with form renewals; translated legal documents from Spanish to English for USCIS applications.

Languages

Spanish
Native/ Bilingual

Timeline

Office Assistant

Metropolitan Family Services
10.2023 - Current

Technical Consultant

GoHealth
07.2023 - 08.2023

Supplier Security Risk Analyst

LinkedIn
03.2022 - 05.2023

Computer Applications - Advanced Excel, Business Writing, Public Speaking, Professional Skills, IT including CIS 201 specializes in Computer Components and Software Usage

Year Up

Associate - computer information systems

Harry S Truman College

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