Berenice Marcos
Summit
Summary
Developed strong financial analysis and customer service skills in fast-paced banking environment. Known for exceptional attention to detail and ability to handle complex transactions efficiently. Seeking to transition into new field, bringing dedication to delivering high-quality service and achieving positive outcomes.
Overview
14
14
years of professional experience
Work History
Customer Experienced Banker
Huntington National Bank
02.2019 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
Front End Supervisor
Ross Dress for Less
09.2014 - 03.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Crew Trainer
McDonald's
01.2011 - 02.2013
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Argo Community High School
Summit, IL05-2012
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Cross-selling expertise
- Goal planning
- Consumer banking
- Bank sales
- Teller experience
- Money handling
- Operational risk
- Branch operations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Experienced Banker
Huntington National Bank
02.2019 - Current
Front End Supervisor
Ross Dress for Less
09.2014 - 03.2019
Crew Trainer
McDonald's
01.2011 - 02.2013
High School Diploma -
Argo Community High School
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