Benjamin Vega
Berkeley
Summary
Dynamic Operations Manager with a proven track record at La Bodega Ltd, excelling in operational efficiency and staff management. Spearheaded initiatives that enhanced customer satisfaction and improved workplace culture. Skilled in performance reporting and team leadership, fostering a compliant and productive environment while driving strategic business outcomes.
Overview
17
17
years of professional experience
Work History
Operations Manager
La Bodega Ltd
01.2017 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
Manager
La Hacienda Brands
09.2015 - 01.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Warehouse Order Picker
La Bodega Ltd
01.2009 - 09.2015
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Transported merchandise pallets to move in warehouse.
- Followed orders precisely for correct items, sizes and quantities.
Education
York High School
Elmhurst, ILSkills
- Operational efficiency
- Staff management
- Project management
- Team building/leadership
- Health and safety compliance
- Incidents management
- Performance reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
La Bodega Ltd
01.2017 - Current
Manager
La Hacienda Brands
09.2015 - 01.2017
Warehouse Order Picker
La Bodega Ltd
01.2009 - 09.2015
York High School
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