Benjamin Miller
Northbrook
Summary
Results-driven sports industry professional focused on delivering exceptional support for sports fans. Successfully manages concerns and resolves conflicts to maximize visitor satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
Chicago Cubs
05.2023 - Current
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered assistance navigating fans to their seats.
- Examine and scan customer tickets, as well as wrapping wristbands on fans during concerts.
- Answer questions in regards to stadum locations, food, events or other general questions to provide the best experience.
- Provided timely assistance to visitors, demonstrating superior customer service skills and attention to detail.
Sports Official
Southern Illinois University Recreation Center
02.2023 - 05.2024
- Collaborated with other officials to ensure accuracy in rulings and adherence to established guidelines.
- Contributed to a positive athletic environment by exhibiting professionalism both on and off the field.
- Ensured player safety by monitoring gameplay and addressing potential hazards promptly.
- Help with setup and takedown of necessary equipment.
Beach Volleyball Staff
Players Sport and Social Club
06.2022 - 08.2022
- Assisted with day-to-day set up and take down of all sporting equipment, working efficiently and productively with all team members.
- Greeted players and directed them to proper courts as well as answered questions to ensure an excellent experience.
Cashier and Sales Associate
Lowes Home Improvment
01.2021 - 08.2021
- Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Lot Attendant
Home Depot
03.2020 - 07.2020
- Assisted customers with the loading of their vehicles and maintaining an organized and clean lot, contributing to a positive shopping appearance.
- Restocking shelves each evening, ensuring each shelf was neat and orderly.
Batting Cage Attendant
Northbrook Park Disrict
05.2018 - 11.2019
- Provide information to customers regarding Techny Fields grounds and baseball fields.
- Perform duties relating to POS(Point of Sale) systems such as cash handling and credit cards.
- Balance cash register on a daily basis.
- Performed duties of Ice Skating Rink Attendant during winter months.
Education
Bachelor of Science - Sports Administration
Southern Illinois University
Carbondale, IL05.2024
Skills
- Time Management
- Listening Skills
- Issue Resolution
- Patience and composure
- Effective Planning
- Training and mentoring
- Team motivation
- Problem-solving skills
- Critical thinking
- Guest Relations
- Conflict Management
Activities
- Member-Southern Illinois University Carbondale club baseball team 2021-2024.
- Volunteer for Feed my Starving Children: Non-Profit that provides complete meals for malnourished children throughout the world.
- Volunteer for Buddy Baseball: Non-Profit that pairs up buddies with children with special needs in order to play baseball.
Timeline
Guest Services Associate
Chicago Cubs
05.2023 - Current
Sports Official
Southern Illinois University Recreation Center
02.2023 - 05.2024
Beach Volleyball Staff
Players Sport and Social Club
06.2022 - 08.2022
Cashier and Sales Associate
Lowes Home Improvment
01.2021 - 08.2021
Lot Attendant
Home Depot
03.2020 - 07.2020
Batting Cage Attendant
Northbrook Park Disrict
05.2018 - 11.2019
Bachelor of Science - Sports Administration
Southern Illinois University
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