Benjamin Kollock
SCHAUMBURG
Summary
Positive, adaptable, and reliable with a strong commitment to teamwork and customer service. Able to problem-solve and help customers be satisfied with their food. Developed strong communication and teamwork skills in a fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Looking to continue to build skills in customer service and multitasking.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle
Schaumburg, IL
02.2025 - 08.2025
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Supported training of new crew members, leading to more efficient onboarding process.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Crew Member
Chipotle
Chicago, IL
08.2024 - 01.2025
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Improved team morale, leading to increased productivity and reduced turnover.
Crew Member
Wendy's
Dover, DE
06.2023 - 08.2023
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Crew Member
Chipotle
Westmont, IL
03.2022 - 08.2022
- Prepared food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and provided exceptional service.
- Operated kitchen equipment safely and efficiently during high-volume shifts.
- Collaborated with team members to ensure timely order fulfillment.
- Followed food safety guidelines to maintain product quality and freshness.
- Adapted quickly to changing priorities in a fast-paced environment.
- Supported training of new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Science -
Hampton University
05-2027
High School Diploma -
Westmont High School
Westmont, IL05-2022
Bachelor of Science - Computer Science
Howard University
Washington, District of Columbia, DC05-2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Leadership qualities
Languages
English
Native or Bilingual
Korean
Professional Working
Spanish
Limited Working
Timeline
Crew Member
Chipotle
02.2025 - 08.2025
Crew Member
Chipotle
08.2024 - 01.2025
Crew Member
Wendy's
06.2023 - 08.2023
Crew Member
Chipotle
03.2022 - 08.2022
Bachelor of Science -
Hampton University
High School Diploma -
Westmont High School
Bachelor of Science - Computer Science
Howard University