Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Benjamin Groeper

Chicago,IL

Summary

Dynamic individual with hands-on experience in management, administration and content creation possessing talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

EJOT ATF, LP
01.2021 - 01.2025
  • Managed order fulfillment using ERP software for 1300 clients, improving customer satisfaction scores by 20%
  • Reduced operational delays and errors by 50% by implementing new order entry functions
  • Conducted contract reviews to ensure manufacturing compliance, maintaining an average error rate of 1%
  • Directed shipping and receiving of wide range of products, overseeing an average of 30 BOLs daily
  • Negotiated LTL contract terms that resulted in company savings upward of $200,000
  • Managed the ERP setup of new product launches and connected them with sales orders
  • Verified revisions on engineering prints to confirm manufacturing compliance
  • Processed an average of 15 sales quotes per week in Salesforce after conducting price analysis using Excel
  • Oversaw quality resolutions, decreasing turn around time by 10%

Marketing Administrator

TradeRiver USA, Inc.
09.2019 - 02.2021
  • Managed the development and implementation of digital marketing campaigns
  • Tracked and analyze campaign data, increasing open rate by 1000% and click rate by 90%
  • Conducted analyses of subscriber engagement to refine audience quality, increasing conversion rate by 10%
  • Assisted C-suite with content management for partner onboarding, increasing engagement by 30%

Learning Design & Office Coordinator

OfficeLuv
09.2017 - 09.2019
  • Composed the 'Office Attendant Training Manual for Supply & Grocery Monitoring' reducing error rate by 50%
  • Coordinated with C-suite on content creation and implementing training systems (LMS), decreasing training costs by 45%
  • Assisted Human Resources with office communication, outsourcing vendors, and scheduling interviews
  • Enhanced inventory management and forecasting, decreasing cycle time by 15% and cost per unit by 30%
  • Trained administrators, ensuring attention to detail and adherence to intercompany contracts

Program Manager

REM, Iowa Mentor Network
09.2016 - 09.2017
  • Supervised operations and staff at assigned care units
  • Lead POC meetings to evaluate residents' performance, increasing annual task completion by 10%
  • Trained new staff in unit routines, behavior assessment and administering medication
  • Administered payroll for 5 staff members
  • Lead employee communications for the site
  • Scheduled appointments with residents' guardians and medical experts as needed

Human Resources Summer Intern

Lawrence Hall Youth Services
05.2016 - 09.2016
  • Assisted with onboarding and prepared interview content
  • Evaluated over 300 employee files emphasizing confidentiality and record compliance
  • Assisted with annual compliance training and filing LOAs and Workers Compensation documents

Education

Master of Arts - IO Psychology & Applied Research

The Chicago School of Professional Psychology
Chicago, IL
08-2024

Bachelor of Arts - Psychology, Studio Art Minor

Cornell College
Mount Vernon, IA
05-2016

Skills

  • ERP systems proficiency
  • Customer service
  • Transportation management
  • Invoicing and shipping documentation
  • Data entry
  • Campaign execution
  • Marketing automation
  • Research and trend analysis
  • Digital advertising
  • CRM expertise - Pipedrive & Salesforce
  • Instructional strategies
  • Learning management systems
  • Training delivery
  • Employee training
  • Adult learning theories

Awards

  • Red Cross, Good Samaritan Hero
  • Boy Scouts of America, Honor Medal

Certification

  • Workday
  • Compensation and Benefits
  • Employee Communications
  • Employee Relations
  • Training and Development
  • Compliance and Risk Management
  • Associate Professional in Human Resources [aPHR]

Timeline

Account Manager

EJOT ATF, LP
01.2021 - 01.2025

Marketing Administrator

TradeRiver USA, Inc.
09.2019 - 02.2021

Learning Design & Office Coordinator

OfficeLuv
09.2017 - 09.2019

Program Manager

REM, Iowa Mentor Network
09.2016 - 09.2017

Human Resources Summer Intern

Lawrence Hall Youth Services
05.2016 - 09.2016

Master of Arts - IO Psychology & Applied Research

The Chicago School of Professional Psychology

Bachelor of Arts - Psychology, Studio Art Minor

Cornell College

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