Benjamin Darby
Carbondale
Summary
Dynamic and reliable professional with extensive experience in customer service at FedEx, known for delivering exceptional service and resolving client concerns effectively. Proven ability to manage inventory and optimize delivery routes, showcasing strong organizational skills and a commitment to cleanliness and hygiene. Adept at training new staff to uphold high service standards.
Overview
8
8
years of professional experience
Work History
Store Clerk
Walmart
05.2024 - 03.2025
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Managed inventory levels, restocked shelves, and ensured product availability for optimal sales.
- Operated cash register efficiently, processing payments and balancing cash drawers at end of shifts.
- Trained new staff on store policies, procedures, and customer service standards to maintain quality.
Driver
Cherry Hill Enterprize INC
09.2021 - 04.2024
- Operated delivery vehicles, ensuring timely and safe transportation of goods.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Assisted in training new drivers on company policies and road safety practices.
Customer Service
FedEx
09.2017 - 08.2021
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Expedited checkout process for efficient customer service during peak hours.
- Immediately brought critical issues to customer service manager for resolution.
Education
Bachelor of Science - EMS
College of Central Florida
Ocala, FL08-2021
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
Timeline
Store Clerk
Walmart
05.2024 - 03.2025
Driver
Cherry Hill Enterprize INC
09.2021 - 04.2024
Customer Service
FedEx
09.2017 - 08.2021
Bachelor of Science - EMS
College of Central Florida
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