Benjamin Castaneda
Chicago
Summary
Result driven Tech with strong work ethic and commitment to enhancing team efficiency. Proven success in training newer techs with knowledge learned over two decades in the auto glass industry.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Lead Master Tech
Safelite Auto Glass
06.2007 - Current
- Trained and mentored junior technicians on best practices for installation and repair.
- Trained and mentored new technicians on best practices for installation and repair.
- Implemented process improvements that enhanced workflow efficiency in service.
- Diagnosed and repaired auto glass systems using industry-standard techniques and tools.
- Managed inventory levels of glass products, tools, and materials to optimize operational efficiency.
- Collaborated with customer service teams to resolve client issues and improve satisfaction rates.
- Boosted overall shop productivity by mentoring new technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Automotive Tech - Automotive
Lincoln Technical Institute
Melrose Park, IL06-2002
Skills
- Effective communication
- Troubleshooting skills
- Installing equipment
- Parts replacement
- Inventory purchasing
- Mentoring experience
- Adaptive problem solving
- Attention to detail
- Training and mentoring experience
- Strong communication skills
- Multilingual capacity
- Inventory purchasing
Certification
Tesla recalibration certified and Mobile Static Recalibration certified
Languages
Spanish
Native or Bilingual
Timeline
Lead Master Tech
Safelite Auto Glass
06.2007 - Current
Automotive Tech - Automotive
Lincoln Technical Institute